forests_lover

Can i reserve Adventure Ocean using the app ?

I cancelled and rebooked dozen times in the planner, until now all good except for a minor issue mentioned above, and can't wait for my sailing after 6 days on Wonder.

did you finish this sailing ? and did she do the excursion ?

I printed the confirmation emails for the ordered items just in case ..

I tried to call RC call center at (866) 562-7625 to fix this minor issue but it says to wait 2 hours on hold, is that a normal time !!!

thanks for the hint

I just did that, now the cheaper version appears on the new planner website but doesn't appear on the mobile app .. I guess I have to tell them at the guest services desk in the ship to fix it for me ..

I cancelled and re-purchased just now, and all went good .. but I face some weird thing, I posted about it here in the forums thread title: 2 planners for the same cruise ... if you notice there is a new planner website just launched before couple days for black Friday sales, and the original planner website is hidden in the side menu: Manage My Cruise -> Cruise Planner. once you open RC website and login just hit the top left side menu icon to open it. you will end up with 2 planner websites: one with your history of orders and one without (which's the new black Friday one). Now, I'm thinking to purchase something from the new black Friday site but before doing that, I need someone who tried it to confirm if it went well.

Yes as the title says ... I'm sailing on Wonder on Nov, 27 (after a week now) and RC is playing with their planner website for black Friday deals, resulting in having a brand new planner website in addition to the regular normal one. Planner 1 (the original): can be accessed by going to Royal Caribbean's website, press on top left menu icon, choose sign in ... after signing in, press on the same menu icon again and choose: Manage My Cruise option and then choose Cruise Planner sub-option, the final url is : https://secure.royalcaribbean.com/cruiseplanner/?bypass=true I can see my full order history with my purchases. Planner 2 (the new one): can be accessed by going to Royal Caribbean's website, sign in, press on the top right button that has my initials, then choose my cruise and press on Plan my cruise button, the final url is: https://www.royalcaribbean.com/account/cruise-planner?bookingId=xxxx&shipCode=WN&sailDate=20221127 [where xxxx is my booking id] when I open my order history in the new planner, it shows this message: You don’t have any orders yet After checkout is complete, your purchases will be listed here and when checking the deals on the new planner I found out that it has completely different prices than the ones in Planner 1 (much cheaper). However, the mobile app shows my past purchases normally. Did anyone face such weird thing ? I'm asking because I want to cancel my orders (purchased from the original planner (1) website) and purchase new ones (from the new planner (2) website) as they are much cheaper.

well, it sounds a software bug in their planner website ... and thank you for the suggestion

I cancelled and re-ordered items as well, but when I browse my order history in my cruise planner it shows the following message: You don’t have any orders yet After checkout is complete, your purchases will be listed here. I have confirmation emails about the cancellation and re-ordering of those items, but don't know what to do with my empty history of purchases ... EDIT: I can see the booked items in the app, but not on the website.

sorry for too many questions, but as a first time cruiser i don't know much details, should I pay the amounts in the billing section in the Royal app at disembarkation day or will they deduct automatically from my linked credit card ?

speaking of $20 credit, how do i know that I received it in my account, do I just have to scan the sea pass card when I step into Mason Jar or Playmakers and once doing that, I get the amount or what ?

this is an important note, thank you

thank you so much for the clarification