Our Jan 21, 2023 ailing was also changed from San Juan to Nassau. Have no desire to go to Nassau. I checked the Carnival website and the Mardi Gras is still going to San Juan the week before and week after our cruise. I called Carnival and they WILL NOT change us to either of the other sailings without charging us cancellation fees. Nor will they tell us why the itinerary changed.
We selected the cruise for San Juan and would not have signed up had we know we would not be going there.
Customer service will not help, stating they have instructions not to. VERY poor customer service. With the change made almost 90 days before sailing, Carnival should work/assist the customer.
My wife just retired and we're now able to travel. We are looking at additional cruises in 2023; however, if Carnival continues to take this position, this will be our last cruise with them.
