We recently checked our flight schedule made with Regent Custom Air, via the website, to find out that one of our connecting flights was not listed. It was the weekend so we called the airline directly and they told us that our connecting fight in Europe to our final destination had been cancelled and no replacement had been reserved. They also told us they had contacted Regent almost 2 weeks prior to inform them. Neither we our our TA were ever notified by Regent, Regent Custom Air or the airline about the cancellation.
We called Regent first thing Monday and they directed us to Custom Air. On speaking to Custom Air we asked why we were never notified. Their inexcusable answer was “ they are under staffed”. We fortunately were able to book alternative flights with no deviation charge but it wouldn’t have been our first choice. So I recommend you constantly check your flight schedule, or you like ourselves, could end up not having one of you connecting flights when you arrive at that airport and maybe miss your cruise.
. We have since contacted Guest Relations at Regent who told us they will forward our concerns to management. We have yet to hear back from them. The whole incident is unacceptable and hopefully Regent will look into this so it doesn’t continue to happen.