The medallion app is one of the worst I have ever encountered! I have over 20+ years of experience working in IT and can tell the system is absolutely asinine. Spent over one hour trying to enter items via my phone, then moved to ipad then ultimately called customer service and was on hold for 30 minutes only to have them on the phone with me for over 1 hour simply to have my credit card entered to apply to all family members including my daughter who is in another room. Customer service is overseas, and they have no idea what they are doing. Person on other line kept saying the system was going through an upgrade and that is why it wasn't working. I called him out and said I could hear his background that other folks were booking dinner reservations, excursions etc., so if there was an upgrade, they couldn't do their job either. He argued that I couldn't get the medallions delivered because they wouldn't arrive in time. Once again pointed out we are 60 days away from our cruise, this is my 10th cruise and that is absolutely not true. Miraculously he then said he fixed it, and they would be mailed. Now I only have one item pending on my daughter's reservation...what a surprise it is entering her credit card information which somehow was not updated from my original request. I then tried to select a dinner reservation at the steakhouse. Was able to secure time/date, credit card information displayed but would error out and could not select. This was another 1-hour call with the person arguing that since I was not the one with the credit card I couldn't proceed. Once again, I pointed out the credit card is under my husband's name and has been tied to myself and our children so that in itself is contradictory. Only after pointing out their excuse, he 'miraculously' was able to finalize the reservation. There is no reason a system that should be so straightforward doesn't work. Princess is simply not truly working through its systems errors. If you can't get things through the app, simply call customer service, but expect a long wait!
