Zmann86

Yes you can use the gift cards

We just got off Norwegian Joy 15 day panama canal Jan 6th embark and we had a Family Suite. Our room did NOT come with any Haven perks or really any Suite perks as far as I could tell. I used my Sapphire membership to check in at the pier and I guess the PPV movies were free in our room but other than that, we had a $17,000 inside room with no window or balcony. Room service was NOT complimentary and we sat in a line of at least 1,200 people waiting to get off the ship on disembarkation day. We had no complimentary breakfast or lunch in any specialty restaurant. We had phone access to the Concierge but we never saw them a single time in 15 days because their office is in the Haven and that's pretty much where they hang out the entire cruise. I would rather go on one of the older ships and get a Suite and be treated like we actually matter. Won't be booking a Suite on any of the newer ships that include Haven. Expensive lesson learned.

You generally get 4 items in any restaurant you choose to go. If you go to the sushi place you can pick 4 rolls or any 4 items you want. Most other places that distinguish you can choose one appetizer, one soup, one entree and one dessert. There are a few places that show an up charge from dining package for certain things like Surf and Turf or adding Lobsters to an entree. I hope this helps.

I just came off the Norwegian Joy and indeed booked a full fare suite (SP 14511). I actually created an account specifically because after we got on board we experienced airport level noise the first night and every single night of our 15 day cruise. It is extremely disappointing that even after several years this is an ongoing issue. We are incredibly bummed to have paid north of $17,000 after all fees, taxes, gratuities, packages for our room and to leave with the experience we had. I wrote a review but now I'm searching for more info on our room and I'm finding threads like this. I'm a Sapphire member just for reference.

If you have access to the concierge, they can definitely assist with this once on board. If you don't, there will be a place that deals with dinner reservations every day so look on your daily planner or head to guest services and they'll point you in the right direction.

Came in to point out that you could have additional latitudes member numbers but it looks like you already found the fix. I've had this happen and now I always check with a magnifying glass every time I get a cruise confirmation email. I look at all the fine details and check to see all the promo codes applied, the latitudes number applied and everything in between. Good luck!