The cruise was lovely but I'm having difficulty getting any response from support. They acknowledge the email but then silence. (no issues with spam filters).
Pre cruise (8 weeks ago) : I found a bug in their online purchasing and was unable to buy Wifi package via phone/app. Wrote an email to CEC@celebrity.com and an acknowledgement later, nothing. Been waiting ever since. I ended up using a desktop browser and that got around the issue. It would be nice to get any kind of a reply...
Post cruise (3 weeks ago) : I never received a final invoice and my cruise is not recorded in my "past cruises". Wrote to them and got an acknowledgement, and since then, nothing.
I'm not in USA, sitting on the phone for 30+ minutes is not practical but it seems email support is not working either.
Is there a better/alternate way to contact the support team, without picking up the phone? There doesnt seem to be Chat support...
Kinda stuck and looking for suggestions.