I am in the beginning of a terrible experience with Azamara. I too have had a lot of difficulty calling them. I usually call when they open (8AM Central) and request they call me back. I usually receive a call back between 3:30 and 4:30PM. That is not that big of an issue. However, my wife and I were supposed to depart the US on 20 April and arrive in Venice on the morning of 21 April (the cruise departed on 22 April). Unfortunately, our first two flights were cancelled but we were able to rebook. We boarded our flight to Paris only to have mechanical issues and that flight was cancelled at 1AM on 21 April. We tried to rebook any flight to Venice that would get us there before the ship departed but had no luck. We tried to go through Milan or Rome and take a train but nothing could get us there in time. We found on the website that Azamara said we could only join the cruise at a later if we pre-coordinated with them so we didn't have much time to make plans. We called Azamara (knowing they were closed) to see if they could let us know what to do but no one answered. We then rebooked a flight that would have been our last possible chance to get there. In the morning, we called our travel agent who tried to call Azamara. They sat on hold for 7 hours before they were disconnected. We also called Azamara and got through to no one. We unfortunately had to cancel because our flights were cancelled and Azamara was not available to tell us how to proceed... I just got off the phone with them (had to call and say I was booking a new cruise to actually get through to anyone) and they pretty much said there is nothing they can do and it did not matter that we tried to get through to them for advice. I am hoping travel insurance covers this but I did not have a good experience with Azamara and they did nothing to try to make the situation better. Very, very disappointed and will not give them another shot.
