I gave it another 2 tries, first I was on hold for 22mins then one ring followed by silence (about the 3rd time that's happened today), second and my FINAL try, again on hold for around 25mins but a miracle happened and someone answered!! I have to say the poor girl sounded absolutely fed up. ð She was still polite and helpful but I could hear in her voice that she was ready to call it a day!! I certainly wouldn't want to be the one answering these calls, not all people are patient and polite so I'm sure she's had her fair share of rude people today!! ðŽ But I kept at it and succeeded!! Mums off the hook but I may need those paracetamol!! ðĩâðŦð