Good day Folks -
First post here.
New to HAL, we have 3 cruises booked with them. Alaska from Seattle on July 1, an 11 day Eastern Caribbean from Ft Lauderdale in Jan '24 and a 28 day cruise of the Mediterranean in Sept '24 for our 50th wedding anniversary. I am disturbed that on four occasions in the last two weeks, I have reached out to Holland America via telephone and have not received one return phone call. I have tried the Chat feature numerous times and get no response. I did get through via phone one time to find out my Personal Cruise Consultant is no longer with the company so I was put into VM and left a message for my new Personal Cruise Consultant. No return call there either.
We have previously sailed with Princess to Hawaii, and 2 sailings with Royal Caribbean in the Western Caribbean.
Having read great reviews about the HAL ships and their Ports of Call, we felt that this would be a good choice and upgrade.
I think after we return from this Alaska trip I will cancel our cruises and find another cruise line that can answer phones and questions.
In retrospect, We should have completed one cruise before booking others, but the reviews of the ships, ports and the overall satisfaction of HAL's customers led us to believe that this cruise line was better than most in terms of service and vessels.
We did purchase Cancellation Protection.
I am hopeful that the Alaska cruise will be good and boost our feeling about HAL.
Disillusioned -
Scott
