I was on the Divina a few months ago, the ship was fine, the crew I came in contact with were great. MSC communications and customer service is deplorable. I have heard terrible feed back about customer service at the Ft Lauderdale number but recently experienced it. I booked a cruise for April 2024 using my voyagers club card discount and a voucher which I had received from the casino on a previous cruise. Booked it, got my booking number, was debited from my Mastercard $300.00. A week later I am informed the cruise will be rebooked because they did not charge me enough. They would not honor the original booking MSC did for me. You can ask to speak to their superior/manager they say there is no one. I told them to just cancel. They told me my deposit would be returned in around 2 months. Now, it took them 5 seconds for them to debit me but it takes 2 months for me to get the deposit back, understand , this is their mistake, they brought this on not me. I booked and paid in good faith, I thought they booked it for me in good faith that I would pay the balance 60 days before the cruise.
I planned and picked this particular cruise with 6 other friends, they are booked. I have been trying to book this cruise again using an agency, I refuse to use MSC to book now. I am willing for the agency to receive the commision rather than book direct with MSC. My MSC casino voucher states you can use this voucher through any travel agency I choose. So far every agency tells me they can’t do it, have to book direct with MSC. MSC says I can use an agency. Once again, there is no superior/manager with authority I can speak with. I am at a stand still again waiting for some sort of confirmation.