BabyBrutus

Pcardad: Thanks for the response. If I may ask, what is your relationship with Regent? My concern is not just with Regent's slow response, but they are trying to force us into a last minute flight from the U.S. to Istanbul without any idea of what this will be. The "right thing," regardless of how you interpret the cruise contract, would have been to be more flexible with their guests and allow them to reschedule with a future cruise credit.

We are currently booked on the Regent Holy Land tour originally set to depart from Haifa on Oct. 15th. Since the conflict broke out, we have received precisely two emails from Regent. The first was a generalized email which essentially provided no information and advised us to be patient. The second email, sent this past Sunday, stated the cruise was now departing from Istanbul and we had to take whatever flight they booked us on to get there. They provided no dates or other information. They did not even confirm that the flight would be business class or that there would be less than 3 stops. The cruise leaves this Sunday at 7:00 pm and we have no idea when we will be arriving in Istanbul. Lastly, in a rude way, they stated in that email we would have no input in our air reservations, and that there would be no future credits or refunds. What leaves the worst taste in my mouth is the way Regent has treated us. Other than the 2 emails, they have provided virtually zero information and made no attempts whatsoever to reach out. Any attempts to contact Regent have been fruitless. When we tried to call, after long wait times, we were directed to a representative who had been instructed not to provide any information. You cannot even email Regent for more information. According to the internet, other cruises such as Celebrity and Royal Caribbean have already cancelled their tours stopping in Israel and offered their passengers a refund or a credit. Why can't Regent respond the way the other cruise lines have? Regent is supposed is supposed to be a luxury cruise line. We have taken Regent cruises before and enjoyed them. This time, however, they have left us in limbo without any options. Regent should have been more prepared for this type of event and been able to respond quicker. For Regent to suggest that we need to be patient at this point, is non-responsive drivel. Rather than responding to our requests for more information, they have deliberately cut off all channels of communication, making it impossible to reach them. Try calling or emailing Regent for updates -- as of now, you will get nowhere and this is not an accident. r Suffice it to say, we are very disappointed with the unprofessional way Regent has handled this entire situation. Regent should have been better prepared for this and needs to be more responsive to their guests.