Kathjr

Well we got what we needed at least - even though the app and website didn’t work the way they say they do - the medallions arrived and the QR boarding passes showed up on the apps finally. Relieved that we should be able to board 😊. Thanks for checking

Thanks, I appreciate the help.

I get the error message

I'll try your suggestion to contact AskOceaMedallion@carnival.com. However, I have tried talking to Princess several times and none of them seem to know

We can both log in fine but cannot access the cruise personalizer from Princess.com either

We tried both ways, using the booking number option as well. When we first downloaded the app we were able to complete the check in, arrange dining, etc. A couple of months ago, the app stopped letting us into the cruise personalizer. We also get the error message when using our computer with the web version of the app. Thanks to all of you for your help and reassurance

This request cannot be served at this time. Reference Id:18.daf8da17.1697914559.27271261 For immediate assistance: North America: 1-800-774-6237 United Kingdom: 0344 338 8663 Australia: 1300 551 853 New Zealand: 0800 780 717 Hong Kong: (852) 2952-8088 Singapore: 65 69226788

This is the error message that I get once I try to access the cruise personalizer from the ocean ready

I hope someone can be of help. I have not been able to access the cruise personalizer on the medallion app (or through the website's web version of the app.) since I completed the check in. I just get an error message and no one at the Princess help line has been of help. There is no QR code or travel summary showing up on my app, so I'm worried about being able to board. We leave in a couple of weeks.