I'm glad you had luck communicating with someone. I called the general help phone number TWICE and the moment I explained my situation I was hung up on BOTH times.
My third try I wanted to call just to complain about being hung up on and that man tried hard to help. He couldn't do anything, took my info, and said he would escalate it.
I ended up here looking for solutions... This is our first cruise and I am so sad at the level of customer service when 2 out 3 just hang up once they know they're going down a road they can't help a customer.
