Schertz Cruiser

We boarded the Voyager on 27 January and were unaware of the storm (and damages). At 1 pm we went to deck 9 to wait for access to our cabin. Port side guests were allowed to go to their cabin, but starboard was delayed for about 30 minutes. When we got to our cabin, it looked normal, then we noticed the carpet was soaked. Tried to contact housekeeping, room steward, maintenance and guest services; no one would answer the phone. So down to guest services I went where the line was beginning to form. Still not knowing about the storm, I assumed it was just a problem with our cabin. Then I found out that a lot of cabins were flooded, primarily on the starboard side. Guest services said could try and dry out the cabin, but since there were no other cabins available, we would have to stay in the cabins with the blowers going. We opted to debark, with the guarantee our bags would be in the security area when we left. I was actually told the bag had been located. Guess what? Our luggage sailed off without us. We (and other passengers) waited two and a half hours only to hear the departure horn sound around 4:30. After the ship left, we got a text saying we could make arrangements next Thursday to get our luggage. After 60 cruises, we have experienced bad weather, cancellations, delays, and ship mechanical problems. Things happen, that’s life. But Royal knew the cabins were not in proper condition when they allowed us to board. How do we know that? Some passengers got emails offering them a refund and FCC. We did not. I can only guess that our value as customers is such that RC felt wet carpet in our cabin was acceptable condition.