We were on the same cruise and I agree on every point you made. Bars were bad, understaffed, generally unfriendly bartenders (a few were great, and I made sure to go back to them and tip extra). Dave was meh, lacked energy for a cruise director. The elevators were a disaster. My least favorite part was the disembarkation. The "express" disembarkation should be by reservation and ONLY those that reserved a spot allowed. There were probably 5:1 without bags in that line meaning they likely checked their bags and decided to try to go around the system. It was chaos. This was our first MSC cruise and I don't remember Carnival being as chaotic. Also, does CBP not check anything anymore asides from passport facial recognition? I feel like I could have brought anything ashore and they just waved everyone through.