Just another elegant reminder why I said goodbye to AA many years ago. I used to fly coast-to-coast round trip, first class, paid, not miles, about every 10 days. I was one of the first Aadvantage program members. And then they decided to come up with 100 reasons to screw me out of my mountain of miles. That was the end for me.
This was back in the Bob Crandall days. I got to know the crews pretty well and they always told me to switch to United. They hated Crandall.
Had to take a short AA flight last year. They left us sitting in Philadelphia for 5 hours without a single syllable of explanation or apology. Seriously. Not one word. Then, finally on the plane, we were subjected to a 10 minute, high volume sales pitch for an AA credit card. Never, in thousands of flights, have I ever heard anything quite like it.
When the flight attendant offered me an application I gently suggested that a simple “sorry for the 5 hour delay” would have been nice. She looked at me like I was insane.
Worst airline in America, by far. One man’s opinion.