We were on the same cruise,and we were not happy. Other than Thomas Keller and Earth and Ocean, the food was very very disappointing. (side note:, no chocolate chip cookies from kellers restaurant)
The main dining room was a disaster both nights we went. We sent back several dishes and the waiter could not have cared less. In my opinion, personal service has disappeared.
A hamburger on the patio looked and tasted like Styrofoam, it's impossible to describe how bad it was.
I never had a problem with bar service anywhere.
Shore excursions also a disaster, family members booked an excursion on small boat, was canceled at the last minute, with vague and possibly wrong information as to why. Staff was mostly non-existent and lacked experience and knowledge.
Certain staff were wonderful, others too inexperienced to make a positive impact, but did try hard.
Minor beefs: bread and pastries, were just not good. Coffee bar was ok, but didn't get takeaway cups until cruise was almost over.
A few port thoughts. Port Royale in Jamaica was bizarre. It was a holiday, mostly deserted and in the middle of nowhere. Antigua also on a holiday, totally closed. Another port, Canaan was canceled at the last minute. We had planned events with a 3rd party and so were again disappointed.
Overall, biggest disappointment, was our feeling that no one cared. From HD on down.
