AlphaGeek

We have been in contact with Celebrity on a regular basis. This item has been escalated by us, and by our travel agent, who is a VP within his company. You appear to be assuming that this is the only approach that we are taking to trouble shooting and moving this problem. That assumption would be very wrong.

So, here we are at the end of May, and Celebrity has been absolutely silent on this matter. No acceptance. No denial. Nothing! Is this common? Obviously, there has been no compensation (expenses incurred in February). I'd be grateful for suggestions. I do know that a few nationally published reporters I've approached are interested in this as a Covid-related story. I'd prefer not to go there, since it is tantamount to hitting a fly with a sledgehammer. But, our incurred expenses are real and due to Celebrity and their chosen partners.

Hi everyone, we cruised with Celebrity from Feb 4 to 14 with FLL being the departure and return point. As Canadians, upon our return to FLL, we were required to take a Covid test so we could be cleared for air travel back to YYZ. Unfortunately, the testing company that Celebrity arranged lost my test results while my wife got her results, which meant in an additional overnight stay in FLL with costs for lodging, meals, etc. since we missed our flight. We were on the phone with the testing company 8 times that day. Nobody would tell us anything beyond that the problem had been "escalated". I still don't have those test results. I managed to get a successful test the following morning at FLL airport, and the results were emailed to me within 17 minutes. We were advised to send all appropriate material related to costs to Celebrityengagementcenter@celebrity.com and haven't heard anything from them in several weeks. Is this normal? Is this the appropriate contact in this case? Do they typically ignore you unless you poke at them? Thanks in advance for your nonjudgmental responses.