dion03

We booked Air Canada flights to London with FBC for this summer as the price was very good and you don’t have to pay until cruise balance due. We have not been able to book our seats online. FBC told us to do it online with AC but it is not available. We know we have to pay extra for the seats but doesn’t seem possible to do it before flights are paid in full by FBC to AC. Can anyone tell me how they went ahead and booked and paid for their seats. We live in Canada.

Does anyone have advice on the best way to get to Southampton from the Clermont. We will stay at the Clermont for 3 nights then will head to the Holiday Inn Southampton the day before our cruise. Looking at bus or train whichever is the easiest.

Based on reviews on this board we have booked the Clermont next August pre cruise. Does anyone have any advise on easiest way to get from Heathrow to this hotel. Looking at private transfers recommendations or advice on National Express if it is easy.

I also had the issue where the promotion codes were dropped from one of my two reservations. After 4 phone calls and a total of 8 hrs on hold with Celebrity it was resolved. Had booked directly with Celebrity agent over the phone. With regards to the follow up calls 2 of the reps not helpful and told me that I had not booked with the discounts and I had to keep arguing. Other 2 reps were excellent totally could see what happened and could see in the system the discounts had been dropped and quickly got the Supervisor to work on the fix. Next I booked and then cancelled a specialty restaurant online and that changed our MDR dining time from early sitting to wait list. Again phoned and they told me I had cancelled my MDR time which I had not. As others have indicated this was very stressful and time consuming and makes one very cautious about booking with Celebrity.

I booked directly with Celebrity and had this same issue that they did not give me any of the items from the AI package I paid for. I was on the phone for several hours over 3 different calls and finally got them readded to my reservation. I have 2 reservations and this problem only was with one. Now they have for some unknown reason changed my dining reservation to late seating and I am still waiting for them to fix this as a supervisor must get involved. Very frustrating.

Just when I thought I had everything fixed and my invoice had everything correct. Received final invoice and the dining time is changed to 8:30 pm wait list for my problem reservation but not my connected other reservation. I am travelling with my over 80 yrs old parent and my children. I again called Celebrity to get this resolved and they indicated the change was done online but I know it was not done by me. So again travel agent can’t deal with it must have a supervisor. Reply is now supervisor will call me back in 24 to 48 hours because not enough of them on duty. Dealing with Celebrity without a TA has been beyond aggravating and I will never book directly with them again and will also look at other lines. I don’t know why all this back end issues are happening but will never again trust their vacation planners, website or app to book with them. I realize their staff do their best but they too must get frustrated with having to resolve all these issues.

Just to provide an update. I phoned Celebrity again and after another 45 min on the phone they worked on the issue again and then assured me all the discounts and included items were back on the account. I requested an invoice and all are listed and price is the same but invoice no longer show resident discount but price per person is based on the discount rate, On the website I still cannot see the basic wifi or tips but at least I have an invoice with it noted. The experience makes one very cautious when booking with them and hopefully when we board the ship all is correct.

Thank you for all the helpful responses. Very much appreciated.

Can anyone advise me how I can see on the celebrity website that the AI package has been added to my reservation. I booked in August and package included basic wifi, prepaid tips and classic alcohol. I tried to upgrade the classic package to premium yesterday and was not able to do it online. I phoned Celebrity as I booked the cruise directly with one of their agents. When I phoned they advised me I only had the classic beverage package on 1 of my 2 rooms/booking numbers. Finally after almost 3hours of being on the phone with them and pushing back they determined that the AI package had been removed from one of the rooms. They admitted I had the package and then tried to add it back. They then incorrectly added a non alcohol package which I could see online and had to get them to change to the classic alcohol. They assured me they could see the basic wifi and prepaid tips but when I asked them to email this confirmation to me they said they couldn’t. Online I can’t see the prepaid tips or basic wifi and after this ordeal am not confident they have the booking correct especially now that prepaid tips are no longer part of the AI package. Can anyone tell me where to look online to prove I have those 3 items are on the booking or had this issue with Celebrity.