Jump to content

tjbarney

Members
  • Content Count

    360
  • Joined

Everything posted by tjbarney

  1. You have obviously misunderstood if you think "you're mad they didn't let you hang around the ship the rest of the day.........". I am upset that NCL didn't provide the b2b cruisers assistance in getting home. I am upset that the senior officers on board assured us we would get reimbursed for our expenses. I am upset that upon returning home NCL basically ignores me and gives me canned responses saying they won't give us any compensation for our unexpected international, last minute, flights back home. I'm sorry for your experience and am glad it seems you are doing better. Ju
  2. Out of curiosity, if you were on our ship, why didn't you join the roll call? Or perhaps you did and I just didn't realize to have met you.
  3. Of course you have to also wait 90 days for them to pay you back... I have already said I would take the FCC because we have 6 Cruise Next certificates we purchased in January. Just wished they would acknowledge me with a human response and at least the appearance of caring.
  4. Surprise, surprise. My email to Harry Sommer was responded by Paula Ponder, Manager, Guest Relations. Again, they can't bother responding with an actual response that speaks of my circumstances I have written about, just another canned response. Thank you for your email to Harry Sommer, President & CEO. We greatly appreciate the understanding of our valued guests during these fluid, unprecedented and challenging times. Our organization stands behind the two options listed below and no further compensation will be granted. • All guests on impacted voyages will re
  5. Yes, this was their emailed response: Thank you for writing in. We greatly appreciate the understanding of our valued guests during these fluid, unprecedented and challenging times. While we understand the basis of your request for compensation, respectfully, we are unable to comply with your request. Nevertheless, we are sorry for any discontent caused by our response. Thank you for the opportunity to respond. We appreciate your patience in the interim and we sincerely regret any concern or inconvenience you may have experienced. We do value your business and hope that you
  6. I truly believe they just told everyone that so they wouldn't have a riot on their hands. Some people were getting very loud. I understood people being upset, but the crew had nothing to do with it and were only the messengers. I have sent an email to Mr. Sommer, couldn't find the email for Mr. Del Rio.
  7. It is correct, plus I even went to the guest relations desk and they told me the same thing. I was also told by other B2B cruisers they were told the same thing. I had a gut feeling they wouldn't honor it in the end since I didn't have anything in writing though. Unfortunately, my gut feeling was correct.
  8. Did you even read my post, or a post a few below to OP?
  9. That email address doesn't work 😞 Edit, seems to be hsommer@ncl.com
  10. I loved Alaska, we've done both, cruise and land. I personally recommend Alaska by land (you can still do the glaciers from land excursions) via RV. As for cruising, I personally felt the cruise we did around the tip of South America to be far greater than our Alaska cruise. Namely because you get to see so much from the ship, cruising through the channels and glaciers as well as wildlife (penguins, seals, sea lions, dolphins, whales).
  11. Lol, well there wasn't much time for us left on board at this point. Luckily I am savvy and was able to get us flights booked well before a lot of the others. The only reason we chose to "streamline" (as some other poster tried to use in a negative way) our transportation to the airport was the fact it was 2 hours away from the airport, in a major commercial port, and I figured we would have the easiest time getting reimbursed if we chose their direct service. Ha, how wrong I was at that point in hoping they would stand by their word and reimburse us. Our flights were nearly $1,100 per per
  12. Thank you for giving your experience and success, I'm so glad they listened and gave you a full refund. We were super lucky to have just ended our NCL SE Asia cruise in Hong Kong on Jan 25 and barely got out of there. Funny this happens to us on the very next NCL cruise we had scheduled. I actually tried to get out of the SA cruise due to the fact I wasn't sure what was going on with the virus. We too were told no way we would get a refund and would lose all our money. I am glad we went and at least got the first half of our trip as it was a really cool cruise. Do you have the
  13. Much easier situation, and cheaper, to find your way back home than from a different continent and in less than 24 hours. I'm not saying that doesn't suck at all, it does. I personally wouldn't have been leaving on a trip at that point though. When we left the States on February 25th there were only a handful of known cases in Washington State, and none in South America (where we were going). It blew up quickly while we were on our first 2 weeks. When you left your home on March 12th, it was becoming a much bigger issue and more travel restrictions were starting to be put in place. I'm n
  14. Technically they did put us all at risk for getting stuck in a foreign country during a pandemic. The borders of Chile closed down on the 16th, and we were off the ship on the 14th. We were super lucky to get seats on a flight as shortly after we booked, the same flight sold out and the next flight out with seats available would have been 2 days later. Might have gotten stuck. God was certainly looking out for us!
  15. Thank you. I am not one to complain and call people out. I tried for the last week and a half to get NCL to make this right, or at least acknowledge this situation. They haven't, so I have resorted to posting this so everyone will know how they are treating their customers.
  16. Thankfully we made it home. I have been reading about many instances though where the US Embassy is helping get flights to Americans that are stranded in other countries right now.
  17. No cases of suspected Covid-19 on board. We were probably in the safest place we could have been on the ship, that is if they didn't allow any new passengers to come on board. I know NCL couldn't help what was going on in the world with the pandemic. They could, and should, have at the very least provided us assistance to get us back home. I would even accept a future cruise credit in the amount we had to pay for our flights home if they couldn't afford the cash refund, while I would imagine they really could.
  18. Thank you. Plus they made us pay for their bus transportation to the airport, just another way they could make a buck off of us when they knew we had no other choice. It wasn't as if we could hope to get a taxi from the very commercial port for a 2 hour drive to the airport. People who had planned to disembark there had prior arrangements for private cars to transport them. We had to be taken in bus shuttles from the ship to a safer area near the port exit due to the fact it was a commercial port (think only large container ships and containers and cranes everywhere).
  19. Travel insurance says it is up to the carrier as they do not cover anything to do with a pandemic. They are all passing the buck. We could have easily gotten stuck in Chile, we were super lucky to have not.
  20. I did intend to include the letter, just hit post before I remembered. The board won't allow me to edit the original post. I can't help it if you assume that "kicked off" meant we did something bad, that's just where you mind obviously goes first. Yes, we were kicked off as we all paid to stay on board and not end. We were forced to disembark this ship and had no flights arranged to get us from there home. Not to mention our previously arranged flights and hotels we had arranged in Florida, where we were supposed to be disembarked.
  21. I should have included this canned letter in response to all of my attempts to contact NCL. I made a claim on their website as instructed, and also messaged them numerous time via Facebook and Twitter. Thank you for writing in. We greatly appreciate the understanding of our valued guests during these fluid, unprecedented and challenging times. While we understand the basis of your request for compensation, respectfully, we are unable to comply with your request. Nevertheless, we are sorry for any discontent caused by our response. Thank you for the opportunity to respond. W
  22. They just told us they were cancelling the next cruise. Rumor was that with the pandemic, Port Canaveral wasn't going to allow any ships to dock.
×
×
  • Create New...