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We will be on the celebrity Beyond next week. Do they have anything like the Princess Sanctuary?  I see the retreat and understand it is only for suite guests.  Thanks!

I was credited for our excursions that were scheduled for Roatan On December 25th.  I can’t access any excursions for that stop through the Princess website or medallion app. Anyone know if this stop has been cancelled? 

I received a Princess Player Club offer on May 5th via email .  (I am a Princess Elite)  The offer included free balcony, $750 casino cash and Princess plus package.   My husband received a similar offer.  We are within the valid dates. I called today to book a cruise and they stated that the offer I gave them did not include the Princess Plus package.  After much searching on their part, I forwarded the email that they sent to me.  The supervisor said they see it on my offer but have to check with corporate office.  They said they would call me back…..and of course, have not heard back from them as of yet.  How can they send me an offer with these 3 things stated and then say they don’t have it in their computer? Has anyone else experienced this? Any suggestions who I can contact at Princess? Thanks for your responses. 

Thanks so much for your review!  Going on the Enchanted for 20 days in December.  Looking forward TO IT!

wow!  Thanks so much for the awesome detailed post!  I really appreciate the time it took to post all of this information.  We will be going on the 18th of December for a 20 day cruise on Enchanted.  This cruise will put us in Elite.  Didn't cruise with Princess for a number of years because their service and offerings slipped.  Have cruised with them the past 2 cruises and I am excited that they have returned to the standard that I always enjoyed.  

We just got off 7/19 cruise on Caribbean Princess.  We had cabin D229 and my son and DIL had D227.  We had disgusting sewage smell all 7 days! Also had LOUD banging on pipes directly below our cabins for 5 out of 7 days.  ALL MORNING that banging!   No response from Customer Service.  It's a shame that they cannot fix this or respond to their customers.   Will not be going on that ship again! 

Will be on last 7 days of this cruise with hubby and son and DIL.  Can't wait to just relax.  Also booked a 20 day Caribbean in December on Enchanted Princess!  enjoy! 

my family of 4 is booked on Caribbean Princess July 16 for 7 days.  Just checked to see what rooms that are available and "Currently Unavailable" is showing next to all July Caribbean Princess cruises.  I have not received a cancellation notice from them.  Why would this be showing?  Thanks in advance if you know any details. 

Hi All!  Have been on 14 Princess cruises, but first one using Medallion in July.  We will be travelling with family and have booked 2 mini suites.  When on board, can we get extra cards to access each others cabins?  I called Princess and they told me I would have to go to guest services to inquire about this.  I can't believe they couldn't answer my question.  Has anyone done this before?  Is it possible? Thanks for your responses! 

Thanks for all the help!  We got our invitation today!!

Where on the NCL website can you bid for an upgrade? I have never done it on NCL but have for Princess.  I am paid in full and would love to put in for an upgrade.  Thanks for your responses!

2 hours ago, hallux said:

So YOU didn't cancel, NCL did.  Your choice of words was the reason many people responded the way they did.

I did cancel.  NCL gave us a choice.  I guess the 3rd was to wait and see if they cancelled.  If you had a cruise during this March-April time period, there was so much information presented each day.  I guess the 3 choices were (1) you cancel and get cash refund (2) you cancel and get a 125% FCC (3) you do nothing and wait for NCL to cancel or cruise.   I needed to present the timeline to the NCL rep.  The NCL rep that helped me was phenominal!  Now, I just wait for the refund.

36 minutes ago, KSSS2013 said:

 

 Glad it worked out for you. I wasn't aware they were allowing full refunds with that short of cancellation. I would guess the rep didn't know that either which is why is was mis-classified in the system.

 

 

Thanks!   Everyone within their date ranges could have opted for a cash refund.  In fact, it was on their NCL website opening page for a few weeks. 

48 minutes ago, KSSS2013 said:

 

 

 If you cancelled that would mean that NCL is correct...you only will get the refund allowed within that cancellation window. The only way to get the full amount back would have been to take the FCC under the peace of mind policy.

 

No...you are wrong!  We received a notice March 13th that stated we could cancel for a 125% FCC or 100% cash refund.  So, we opted to cancel for full refund!  They gave us a link to fill out the refund form.  I did this with probably thousands of others.  

 

 Here's the good news!  I just heard back from a NCL Supervisor. She researched my dilemma and noticed that the agent that cancelled our cruise put in the wrong reason for cancellation.  She went through our whole file and LISTENED to all of conversations with NCL.  She agreed....it was their mistake.  She put a request for the refund through properly and can't tell me how long it will take.  I am pretty happy that someone from NCL came through for me.  I hope I don't have to wait another 90 days! 

If you cancelled that would mean that NCL is correct...you only will get the refund allowed within that cancellation window. The only way to get the full amount back would have been to take the FCC under the peace of mind policy

No...you are wrong!  We received a notice March 13th that stated we could cancel for a 125% FCC or 100% cash refund.  So, we opted to cancel for full refund!  They gave us a link to fill out the refund form.  I did this with probably thousands of others.  

 Here's the good news!  I just heard back from a NCL Supervisor. She researched my dilemma and noticed that the agent that cancelled our cruise put in the wrong reason for cancellation.  She went through our whole file and LISTENED to all of conversations with NCL.  She agreed....it was their mistake.  She put a request for the refund through properly and can't tell me how long it will take.  I am pretty happy that someone from NCL came through for me.  I hope I don't have to wait another 90 days! 

Wow....Thanks for the snarky comment.  I made a mistake in the year.

I cancelled my cruise on 3/23/20  for my April 30 Cruise on the Pearl.  Got an email back from NCL after I filled out the cancellation form.  I did not want the FCC. I think 90 days is an absurd amount of time to wait for a refund, however, given the circumstances, i understand.  I called NCL on 6/17 and they said my refund was in the works.  I called today, 98 days after cancelling, and after getting cut off 3 times, I finally talked with a supervisor.  She stated that a code was placed on my reservation that represented "Refund with Penalties"   She said someone called in to cancel this cruise on 3/20.  This sounds super shady to me!   Are you kidding me??  NCL cancelled the cruise due to Coronovirus and gave us 2 options.....Future Cruise Credit or total cash refund!  So, on 3/23 I followed the directions and cancelled via the online form and requested a full cash refund.  

The supervisor is going to research how this code got placed and listen to recordings to see if it was me that cancelled. Wow, does anyone else think this is shady?  They are stating i will only get 25% of my payment back.   Has anyone else had this problem??   Would you recommend that I go to my Chase Visa and put in a dispute?  Thanks for any feedback!

Requested refun on March 23rd.  Still NOTHING!  I called them 2 times and they are stringing me along!  Ill call again today for the 3rd time.  This is really ridiculous.  I will have to get my credit card company involved.  

TY all!  I used the other post that had a link to the form.  I did go back and noticed the FORM was slightly highlighted in the document.  Appreciate your help!

We cancelled our Panama Canal Cruise and opted for the 100% cash refund.  They cancelled our cruise and sent the link that will give you the form to fill out for the refund.  Well, lo and behold, They said it would be available March 23rd and it's not there.  My husband and I looked all over the link and there is no form that comes up.  Anyone else successful in this?