Definitely reach out to your federal MP office as they can get information for you without you having to redial the 800 number hundreds of times to get through.
The only other option you likely will have since they haven't even opened your file is to take a new application, pics, proof of travel and line up 48 hours before and do an urgent passport.
We submitted our daughter's application March 22, they received it march 23, payment taken may 2 then no movement. 10 weeks after it was submitted I contacted our MPs office to have them investigate. They were able to send travel docs and were told to call back if we hadn't received by June 21. On June 21st they called and it had been mailed the prior day and I had it in hand that day. 13 weeks to get it. I was deathly afraid I would have to line up.
