L2float

39 minutes ago, sidari said:

Good to hear you finally got there in the end, it is ridiculous that you have had to do all the running around in order to get what you were promised.
We were not impressed with Meraviglia at Xmas or the food in the MDR and are in no rush to book anything with them, we have until January 2023 to book another cruise.

 

Isn’t that the truth for all of us!

My husband retired last year and we had stashed away for some travel this year. If I had t planned all of our trips last year, I would have waited it out. Maybe by the time you cash in, they’ll know what they’re doing! Lol! Ok. Maybe not.

Thanks everyone. It's kind of funny. It feels like I have won an Olympic sporting event! I'm with Bea when it comes to shopping around. We, too, are stuck with our summer Med. cruises as we have also purchased nonrefundable flights and booked hotel rooms. I'm also saddled with a September sailing in the Caribbean, as I have family flying to Miami to meet us on that trip. I know the on-board experience will be great. I'm committed to not calling to change ANYTHING on these booked sailings. No more headaches! It stinks that they won't allow us to upgrade to Premium Plus in YC in March, but I just can't call back. I'll drink Bud Light if it means not contacting MSC by phone. After September...we're ready to explore other waters...or even lands! We will reach Diamond this summer. Wish the perks were worth the work. I really hope MSC improves their customer service. I want to stay!

Hallelujah! After 7 weeks, 25 emails and phone calls...many of which were dropped, we finally had our ocean cay voucher applied! I called today and the first woman said that she had it taken care of. When I asked her for the amount of the voucher, the line went dead. I looked up my booking to see that they had credited me less than half of the amount expected. It turns out that they gave me 20% off the future cruise cost, not the original cruise. I called back. This woman misunderstood the voucher and thought I was only supposed to get $100.00, which was the amount of the OBC we were given on the original cruise. Now, they were going to give me even less money! Finally, I was able to explain the voucher and had them read the letter from the captain which stated it was 20% of the original cruise fare only. I received an email about 30 minutes later with a confirmation showing the correct price. I double checked online. It's all good! Why was this SO DIFFICULT?

Whatever will I do with all of my free time, now? Oh, I can start planning my cruise!

15 minutes ago, Twinswithtwins said:

Success!  After 3 phone calls I was able to have my 20% discount applied to a future cruise. Never did receive the elusive 'voucher'. First agent said it would be applied within 24 hours. Never happened. Today I gave 2nd agent the same information, she asked me to hold for 2-3 minutes (silent hold)- waited 30 minutes and then I hung up...  Called back, explained to the 3rd agent what I wanted, gave him the original Booking # of the cruise I missed Ocean Cay and the Booking # of one of my future cruises. He called a supervisor, all done within 5 minutes. Was told the Supervisor needed to verify the date of missing Ocean Cay. So it can be done (with some frustration). Try calling 1st thing in the morning Eastern time- just as they open.

I’m so glad that it finally worked out for you! We’re still calling and waiting. 

That sounds well worth it! I’ll definitely keep it mind. It’s crazy that there are no Martha Stewart excursion reviews. 
Thanks so much for posting!

It sounds like it all depends on who you get. I asked the last agent if I could give her my number and have her call back if the call was dropped, due to previous experiences, but she told me that they can’t do that!

I don’t recall if the post was on this thread or not, but I totally agree with someone who said to make sure you are satisfied with your booking when you book and don’t call to change anything, ever! Secret to a happy MSC cruise?

Aerynsun- Did you go for it? Anyone else? We're trying to find reviews on Martha Stewart excursions. There doesn't seem to be a lot of info out there...or I'm not a great researcher!

Great! Thanks, EMc! 

10 minutes ago, EMc&DrS said:

 Ask to speak to the supervisor named Jazmin.  She is the first MSC customer service person I have dealt with in YEARS who knew what she was doing.  Very professional, and very apologetic that I had to wait on hold for about 3 minutes while she finalized our booking.  Heck, I always block off an hour or two when I'm going to call MSC, so I wanted to say, "Where have you been all these years?!?"  Good luck!

You called on a week day, correct? I'm just trying to figure out when she might be working. Maybe she'll be there on Monday? The holiday? I'm off that day and will give it another go. I did finally receive a confirmation number from reservations acknowledging that a request has been made to apply our voucher. That's a step forward!

4 hours ago, emmas gran said:

Hi we were on Meraviglia NY to Miami , I remember seeing you in YC with Bea and the lady that injured/broke her arm.

 

I posted back on page 2 (no 28) that they were going to reduce our voucher by £400 well we bit the bullet and took the reduction which ended up a £300 reduction. A least we are sorted and have a cruise booked. So sorry for all the problems you are having.

Liz

 

 

I wish I had been on that sailing with you and Bea! We were on the Nov.. 24th cruise. I’m glad that you have finally received your credit, but disappointed it was not for the full amount. 
Hope to cross paths on a future voyage!

12 minutes ago, camofwilliamsburg said:

Hi there.we often talk about you guys...would love cruising at the sAme time with you another time... by the way, the voucher number is your booking number of meraviglia cruise that you get the 20 percent off from.  When you are considering another cruise....get in touch first!

 

Same here! We emailed and texted but didn’t hear back. I can’t believe that the voucher number is the booking number! You just don’t know how many hours I’ve spent trying to apply the voucher. I’ll call tomorrow and give them the booking number and see what happens! 

Join us on Divina in March or Med in June! We booked last summer.  We’d love to hear from you. Thanks for the tip!

I logged in tonight to see if I had received a credit for my voucher yet. Not only have we not been credited, but neither of us is able to log into our reservations. I can log into my account, but my husband can' t even do that. He just gets a blank page. We have 4 bookings and are unable to access any. It shows my voyager club info and nothing else. Hoping it's a system glitch and that my reservations haven't been lost. MCS is just too much work. 😡 We can't get in through our MSC account or booking number. 

As as an aside, one family that we encouraged to book with MSC just got status matched to Gold, received the voyager club and teacher discount and had excellent customer service. Oh, to be a new customer again. They seem to honor them more than the old faithful.

28 minutes ago, EMc&DrS said:

 

Wanted to give you an update. We were finally able to apply our credit to a new booking.  I called first thing this morning when they opened.  The agent I got was one who works from home.  She, of course, knew nothing about the credit, but she was able to communicate with a supervisor named Jazmin via computer who was aware of the credit.  After 90 minutes on the phone, one dropped call, and an eventual transfer to that supervisor, we successfully booked our cruise and received a credit of $846.40.  We also received the 5% Voyager's Club discount and the 5% teacher discount.  In the end, it was worth the aggravation!

So glad for you! Wish it would happen to me, lol! Seriously, thank you for a bit of hope.

Another 40 minutes on the phone after work tonight. I should get paid for my time. Another guy who says that, yes, we’re entitled, but there’s only one department that handles the OC vouchers and I can’t call them. He can’t call them. He said only that department can look up the amount, too. He did say that there is a note on my account that requests the application of the voucher and that it should’t take this long. He sent another email asking to have it added to one of our future sailings. 😔

9 minutes ago, Fogfog said:

In the lat 2 weeks I contacted our TA to ask her to upgrade us from Prem to Prem + (we r YC)

She came back with a price per day that made no sense.. far more than the per day difference of the packages AND she said it had to be done on the website (as per the CS person sh spoke with..)

Well both the $ price quoted was wrong AND there is nothing in the wiebsite (connected to our full paid tickets etc)

 

Thoughts?

Am considering calling MSC myself... though this IS something she is paid to do... 

Doing it before boarding saves us the extra 15%

We upgraded in YC the end of November. The cost to upgrade from premium to premium plus was $119 pp. for a 7 night cruise. We booked directly with MSC. If you booked with a TA, you’ll have to use them. Just ask them to call and speak with someone else. The MSC rep was not well informed. This is typical MSC. I just posted on another thread that we’re about done with the inconsistency and poor land side customer service. Love the onboard experience, but we’re shopping around.

Good luck! 

It’s been more than a week since the last email was sent by MSC staff to take care of our voucher. ( They claimed to send an email to the correct department. ) We’ve already made final payment on our YC Divina cruise for March, but we are actively looking for another cruise line to replace our 2 weeks in the Med and a Sept Caribbean. It’s the principle.. If anyone has a name, number, or specific email that we can use to have our voucher applied, please let us know. Otherwise, I think it’s time to move on. Even Carnival has better landslide customer service. Sorry if you’re a Carnival fan!

We loved Armonia when we sailed her last June! I wrote up a lengthy review. The staff was excellent. The entertainment was amazing, although I know that can be subjective!  We love the older, smaller ships. We had no issues with ac, toilets, etc. We live in Florida and will definitely sail Armonia again. 

We are being told that an email was sent to the appropriate department, but I never hear back and, of course, never get a credit. I too would love to know if someone has a number or email that produces results. We have 4 more  MSC cruises this year and then may be done. It’s just too hard to book and problem solve. I feel bad that 13 friends have booked with MSC this year based on our recommendation. Wish I could get a kickback! Can you imagine how hard it would be to get that applied? 😂

Thank you., wetcoast. I’m glad to hear Divina has a good selection of reds. Looks like I’ll have to do without my favorite Moët &Chandon Brut Rose! Little problems! 

We upgraded YC drink package on Meraviglia to premium plus and there were many champagne options. Drink menus I've seen for Divina show very little champagne. Does anyone know if the selection is similar to Meraviglia? Loved the Cgampagne Bar. Has anyone be upgraded on Divina? If so, did you feel it was worth it? 

I just got off the phone and adjusted the price for my booking. We saved $400. It was a 2 hour ordeal and my call was dropped once. Nobody called back. I had to start all over again. This is the third time we have called and made an adjustment for  a price drop with MSC. Our first 2 did not involve a cancellation. This one included a cancellation because we also changed promotions.

BTW... they quoted me a price increase!!  I had to explain step by step what I was seeing on my end. They finally figured it out.

I just revisited this thread after our YC Meraviglia Thanksgiving trip. We are once again trying to decide if the upgrade to premium plus is worth it for our upcoming Divina YC cruise. On Meraviglia, we were told by the sommelier that MSC's new policy is that only the reccomended 2 reds and 2 whites are served in the YC dining room for both lunch and dinner. After questioning why the main dining room was providing premium plus passengers with any wine by the glass, the response was that it''s what they've been told to do. After that night, we were brought wines that we had mentioned on night 1, but it felt like we were causing a problem and it made us uncomfortable. I may ask to dine in the main dining room next cruise! 

The other issue that we experienced was that YC "ran out of" my favorite red, white, champagne, and Johnnie Walker Blue! I don't drink that much, so it wasn't me! It was probably Bea and DH who cleaned them out, but they had plenty of time to restock in between! 😂Seriously, I felt like they just didn't want to service the premium plus packakge. They did manage to "find" a little JW and 2 of the wines I requested. I felt like a beggar, though! We did pay for the upgrade. 🙄Outside of YC we were able to get everything we asked for, except JW. We may still upgrade as the service in the champagne bar was excellent. I could drink enough champagne to make it worth the cost! We were disappointed that bar service was better outside of YC. The Top Sail lounge bartender was amazing, but he didn't have access to as many offerings as bars on the rest of the ship.

We're hoping that this was just a case of Meraviglia and a new crew working together working out the kinks on a new itenerary. Has anyone been in YC on Divina and upgraded to premium plus recently? If so, what was your experience?

Thank you so much for posting!

I don’t recall reading that anyone has actually used this voucher as of yet. If you’re out there and you have successfully applied it, can you let us know and give us all some hope? 😁

Regardless of the views of some posters that MSC was generous with the OBC and voucher, and I did think that the offer was generous, the problem is that MSC continually promises things and then either does not deliver or makes customers jump through hoops and waste hours on hold in order to get what is promised or to have errors corrected. Voyager  Club points not being credited, unknown room changes on cruises booked far in advance, never delivering meet and mingle photos, error messages when trying to submit cruise surveys to honor incredible employees, being told vouchers would be  emailed...and then not, being told you can't use a voucher for final payment and then being told that you can after you made final payment...but now you can't because you made final payment🙄, being given any wine you like in the main dining room with premium plus, but not in YC dining room, running out of every Premium plus beverage a passenger wanted on a single cruise, and so on. I think the whole voucher confusion has just pushed a few over the edge. The frustrations just may be too much to continue sailing with this line. We loved our MSC cruises and the onboard experience was good enough to keep bringing us back, however, the land side business is enough to make us start shopping around again. We just hope that MSC pays attention to the frustrations of its customers. Some of those posting on this thread about the 23 night issue are loyal consumers that should be treated with more respect. Some of their postings are responsible for others choosing MSC. Be good to your clients. It's just good  business. MSC will get back so much more than they give.Sorry for the rant and I know that I may get blasted, but I've spent nearly as many hours as I did on my last cruise trying to fix multiple problems after the trip. OK. That's an exaggeration, but it feels that way.