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flossie009

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  1. Sette Mari is never our first choice of dining venue on any of the Regent ships. However we do prefer the layout of the restaurant on Navigator compared to the other ships. I am not sure that a reservation system for Sette Mari would help and would probably result in less covers being available each evening.
  2. February 2020 must have been a frustrating time to start in the post of Assistant Cruise Director 😷
  3. The £150pp and OBC has clearly been described in writing as a goodwill gesture not reimbursement for unfulfilled services. No doubt this was written in error but it is what it is. I can fully understand your feelings but it seems a shame to cancel a cruise that you were obviously looking forward to. Also under the U.K. Ts&Cs, Regent will probably seek to retain your deposit on the basis that the change is not significant ……….. leading to a further dispute. Your TA or Regent should have sent you a copy at time of booking. The website link appears to be broken
  4. Not sure that I understand the point of this thread since Celebrity and Regent are different products; price being only one aspect of the appeal of the respective cruise lines.
  5. In our experience the Miami office of Regent has no knowledge or interest in UK consumer laws and never bother to read the UK version of their own Ts&Cs (which align with UK law & nominate ABTA as dispute arbitrator) However you booked with Regent(UK) through a UK Travel Agent. Suggest you avoid "banging your head against a brick wall" at this stage and just express your rejection of their "offers" and then proceed as posts #56 & #60 Try not to let this poor decision by Regent spoil your cruise or its anticipation.
  6. Direct flights from the U.K. and other European cities have been available for decades (including Concorde in the 1970s)
  7. If you are referring to the “Sunday Sea Day Brunch” then that event is only regularly held on the new class of ships. On Navigator, caviar & champagne is available without additional charge at breakfast every Sunday in La Veranda or Compass Rose. If you are booked in a Navigator suite or above then “1 Sumptuous In-Suite Caviar Service” is also included according to the list of suite amenities. Otherwise enquire with the F&B Manager when you are on board.
  8. I think you can only waitlist for grades of suite not for specific suite numbers
  9. Simply submit an expense claim for the unfulfilled part of the Contract (i.e. pre-cruise hotel & transfers), backed up with receipts, to Regent. This could either be initiated on-board through the Executive Concierge or to your local Regent office as soon as you return from the cruise. If Regent were to refuse reimbursement of reasonable costs then UK guests would have the option of referring the case to ABTA or escalating to a Court Claim. Obviously none of this will be necessary if Regent "does the right thing" and either reverts to providing the hotel rooms & transfers as booked or gives a reasonable level of credit for the services that it is unable to provide.
  10. The end of cruise questionnaire is completed on-line while still on the ship, but if you have any specific comments, positive or negative, just give the Regent office in Southampton a call.
  11. Regent have clearly stated in writing that the £150pp($200pp) is a ‘gesture of goodwill’ rather than a refund for the services not delivered. Therefore guests have the right to simply book a suitable hotel (inc breakfast) and transfers; then submit an expense claim, with receipts, to Regent for reimbursement.
  12. @DaveA & @Tucruisers, Just a thought that you may wish to put to your TA and Regent: You have paid a premium to book a Concierge suite rather than an F grade. F suites are exactly the same size & layout and give the same access to all services on board; the principal advantage of booking a Concierge suite being the pre-cruise hotel & transfer. The premium you have paid for booking Concierge is probably around £800 - £1000 per person.
  13. IMO, the £150pp being offered in lieu of Regent’s cancellation of this element of the booked package is derisory, and to call it a ‘goodwill gesture’ is misleading. Also I note that all the July Splendor Reykjavik cruises are still being falsely advertised on the Regent(UK) website as including the pre-cruise hotel for Concierge suites: “CONCIERGE SUITES AND HIGHER INCLUDE: Included 1-Night Pre-Cruise Hotel Package and more”
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