pelimom

This exact thing happened to me last year in February. We had an email and payment confirmation dated October. The beverage manager was able to free up the Retreat Cabana that is reserved by the Spa for outdoor massages and we were able to use it for the cruise. Unfortunately the location was on the end near the washrooms, but we were just thrilled to have a Cabana at that point!!

No, the TA is incorrect. I definitely upgraded immediately when booking. Did this directly with the Holland America phone agent. I tried to do it with Costco Travel, but the agent there knew nothing about Orange Club.