Still not got our main refund, however we chased the TA as per our last post to be told P&O had a "new" refund form for the TA's to use.
Apparently they were getting great success using it and he could see on their system they had requested our refund last week using said form. And as we had received the credit card portion on the 15th he was confident they (the TA) would get the rest back by the end of the week.
Well today we chased them again as nothing received, only to be told by a different TA rep that "yes I can see we have had your money back, hasn't anyone contacted you for your Bank details?"
Considering how often we have chased the TA over this matter I must say we were not impressed!
Anyhow, bank details given and they say we should expect the money by Tuesday next week.
Will report back then.
Bob.
