Packard

Thankyou everyone for your input.

To respond to both posts, No the cancellation policy does not mention the ship not docking. It merely read that the tour was weather dependent and, if cancelled, you could get a full refund. The sticking point was that the tour wasn't cancelled. Our group of 4 just couldn't get off the ship in port! And yes, I won't use Viator or HW again. I have written Viator to suggest they change their cancellation policy to read, if ship doesn't dock but a tour goes ahead, a refund is not guaranteed as it is up to the tour operator. Just disappointed that neither Viator or HW took the circumstances under consideration and offered even a partial refund.

Hello, Did anyone else on board this sailing book the Small Group food tour by Hungry Whales thru Viator on Oct 14? Did you get a refund? The ship did not make it into port and HW is not providing any refund because their tour still ran. It was not cancelled. So Viator's cancellation policy did not kick in. They say they had staff assigned, reservations, considerable logistics and expenses. Apparently, they had 2 tours running that day because of the large numbers. The tour went ahead so their "logistics" were done anyway. I understand there might have been additional expense to them for food but I think the food would have gone back into storage or sold to other patrons that day. Certainly not enough spoilage to warrant keeping the entire payment? Has anyone else encountered this?