JezzaC
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Posts posted by JezzaC
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Amsterdam will ban cruise ships from the current terminal next to city centre. So might be that Amsterdam will change to another port - Ijmuiden isn't that nice location for passengers to embark / disembark.
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I don’t mind the change. I hope customers can then choose either AM or PM daily service.
They should cut the environment crap though and say honestly that they want to cut costs.
What comes to daily service charge raise - it doesn’t make sense since customers are now getting less service and increase was quite big in percentage.
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Had the same as others. Got upgrade and weren't charged the difference.
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Would be best if all cruise lines just would add service charges / gratuities to their cruise prices.
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They are basically better stuff but I don't how much the taste will improve in mixed drinks.
Personally utilised it for better wine, champagne, whiskey and cognac. Also for having better gin in GT.-
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I have friend cruising now on Encore and based on pictures they are serving mixed shots.
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Hasn't that been normal before the covid - only officers and entertainment staff were allowed to use guest premises? And I think that is fully correct as well. Why would other be allowed to use same facilities as passengers?
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25 minutes ago, EvanBedar said:
Bear in mind this is the BLACK FRIDAY SALE. That isn't until the day after Thanksgiving. So if you're basing your disappointment on a test shopping cart from the current pricing, you might want to have another look a week from Friday.
Cheers~Well actually they already started the sale and it is valid till 5th December. So nothing new coming for black friday.
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10 hours ago, CineGraphic said:
Well, at least it got sorted out quickly. Other lines can take months to rectify problems like this.
Well it got sorted since I send 4 emails and made 2 long phone calls to correct their error. Seems that customer does their job for free.
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Things might be sorted now - it only required 4 emails and 2 phone calls.
First I got email from them after cancellation mentioning only partial sum as FVC. Then after response they confirmed that I will get more FVC and also refund to my bank account. Then I called them as about that weird FVC on my account and was answered I will get a refund as said (and they couldn't explain the FVC). Then I got message that they won't refund anything to credit card, all is FVC. Then I called them and it took 35 minutes but now seems that FVC is correct and they promised me the refund to credit card. At the same time they were trying to clarify my previous email and got response that they have refunded things to my credit card on Friday and I will have same amounts as FVC. 😄
Have cruised with NCL, MSC, Royal Caribbean and Celebrity and never had this kind of mess with invoice.-
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45 minutes ago, _tacocat_ said:
unfortunately, keep calling - every time i've had an issue with fare/charges, it's take multiple attempts to get someone who can/will actually fix it.
Now I got response that they are not going to refund anything. All will be put to FVC.I just send them an email if they really are going to do it. If yes, then I will dispute it with my credit card provider.
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Hi,
I had to cancel my cruise and VV said that I would get a refund for the bar tab and taxes + port charges. Rest I would get FVC. When checking from their website all of that is shown as FVC but with two different amounts. I called VV and they said there should be refund and they did only see one FVC for me (matching to another sum). And their customer service agent wasn't able to explain the reason.
Has anyone of you had similar experience that refunds are visible under FVC when those are handled and then they would disappear? -
Irresistible Med from Barcelona - Valiant Lady 2nd to 9th July 2023.
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Yes, there are different terms for different markets. For example for me final payment due date is one month before the cruise. And can naturally make dining and all other reservations before that.
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Just booked for my TA on Epic.
Was anyway getting Drinks package upgrade + 2 specialty dining and upgrade to unlimited internet. Previously those would have been 787 euros for me. With Free at Sea Plus 585 euros. Easy choice. 🙂
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Seems really interesting packages. I also like that us solo travellers have been thought separately. Will save money on my next cruise since was planning to have Premium Plus, upgraded internet and additional specialty dining as well.
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Hopefully they don't enforce masks in European cruises, since we don't have to follow CDC guidelines in Europe.
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Actually it has been optional already few months in many countries. Those news are so misleading. Each country has their own decision making in EU. There are still few countries requiring mask to be used in airports, most don't require it.
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I didn't have an option for upgrading Wifi package or Drinks package on my Cruise Planner (am cruising on June). I contacted my TA and they handled it with Celebrity. I also got the Captain's Club discount for both of the upgrades.
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On 5/10/2022 at 8:19 PM, socialdancer said:
We’re having the same problem uploading our EU Covid certs. We’ve tried different ways, photo of the cert and the QR code, just the cert where the QR is smaller, the QR code on its own, they never get verified. Everything else went smoothly.
I have the same thing with EU Covid Cert. I am using the same one for actual vaccinations and booster since I have taken 3 / 3 shots. That Celebrity solution is a bit stupid in that way, since in EU we have latest one available online. Why putting there first 2/2 vaccination certificate and then separately 3/3 booster certificate. Waiting information that if Celebrity will accept it set like I did.
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20 hours ago, Ride-The-Waves said:
Many walk-in places in Amsterdam. Last month we tested in a small storefront on Damrak maybe 200 years from our hotel. Easy. They even sent the report to the hotel concierge so we would have hard copy in English.
Seems that quite many have closed as well since Netherlands doesn't require testing anymore for events or anything. Hopefully Celebrity will also remove the pre test from the cruises as well.
Found couple places online and was able to make a reservation for a test.
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Will be cruising to Iceland on June and covid test is still required before boarding the ship. There seems to be lots of places providing antigen tests in Amsterdam but there are also limitations that I should have Dutch National ID and residency address in Netherlands. I could provide hotel address but don't naturally have any Dutch ID. Where are you others going to be tested and have you found places which don't require that ID information?
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2 minutes ago, Airbalancer said:
They could just do a crew / passenger talent show every night to get around the legislature
stuff happens , you have to move on
Key to happiness, lower your expectations😁
Or Celebrity can lower their price. 🙂
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23 hours ago, islabahia said:23 hours ago, JezzaC said:
That very is customer friendly from Celebrity Cruises. It is not customer's problem if their employees can't perform. Not all passengers are into “entertainment”. We haven’t been to a show in years! Why would you get compensation? SMH
That is included in the cruise price and content. It is everyone's own choice that if they go to see the actual shows but cruise line should deliver what they are selling so it is available anyway.
And also legislation is bit different in Europe than for example in US. We have different criteria when service is faulty.
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Viva - changes to dates and itineraries Fall 2025
in Norwegian Cruise Line
Posted
Received earlier this week email related to changes for 21st September 2025 cruise. Since dates were changed this will probably affect quite many cruises in a row.
"
Dear Valued Guests and Travel Partners,
At Norwegian Cruise Line, we value your loyalty and thank you for making us your vacation of choice. We have important information regarding Norwegian Viva's 9-day sailing from Athens (Piraeus), Greece on September 21, 2025. Travel partners are asked to share this information with impacted guests.
We are committed to delivering exceptional vacation experiences around the world. While it is always our intention to maintain original itineraries, at times unforeseen circumstances require us to make modifications. Due to port congestion restricting the ability to disembark in Haifa, Israel on September 30, 2025, we will now embark in Athens (Piraeus), Greece on September 20, 2025, and debark in Haifa, Israel on September 29, 2025. We apologize for any inconvenience this may cause. The revised itinerary is as follows:
WHAT HAPPENS NEXT:
All guests may choose one of the following options by Monday, August 14, 2023:
1) Sail on Norwegian Viva's modified 9-day itinerary. All original pricing and promotions will be protected. If this is the preferred option, no further action is required.
OR
2) Cancel the current Norwegian Viva reservation and rebook at a later date. Guests who choose this option must contact us no later than Monday, August 14, 2023. In the U.S. and Canada, guests should call 1-800-327-7030, visit www.ncl.com or contact their travel advisor. Guests residing outside of the U.S. and Canada, should visit www.ncl.com for local contact information.
-Upon cancelation, guests will receive a full refund that will automatically be returned to the original form of payment. The refund will be processed within 30 business days of cancelation and will be returned within seven to ten business days following the processed date. The visibility of the funds is dependent on the guest's financial institution's internal policies. If the current reservation was paid utilizing a Future Cruise Credit (FCC), 100% of the FCC used will be re-applied to the guest's Latitudes account approximately 7 days from the date of cancelation. No further action is required.
Guests with active reservations as of Tuesday, August 15, 2023, will have their reservations moved to Norwegian Viva's modified 9-day itinerary.
TRAVEL DOCUMENTS
Depending on nationality, guests may require a passport and/or a visa to visit certain ports of call. All necessary documentation should be printed and available to present at check-in on embarkation day. Guests who fail to obtain these documents will be denied boarding. For more information on the necessary documentation to sail and for all ports of call, please visit www.ncl.com/freestyle-cruise/cruise-travel-documents. Requirements and policies are subject to change.
YOUR HEALTH AND SAFETY
While we welcome all guests to sail with us, regardless of vaccination status, and with no testing or masking requirements, it is the responsibility of the guest to be aware of, and to satisfy, any local protocols and/or travel restrictions in place at the visiting destinations at the time of sailing to avoid denial of boarding. For additional information on our health and safety protocols, please visit www.ncl.com/sail-safe.
Please note that destination-specific travel requirements supersede any NCL embarkation protocols. As such, we strongly encourage you to visit www.ncl.com/travel-requirements-by-country to ensure you are in compliance and avoid any chance of being denied boarding. We encourage you to check these sites often, as regulations change frequently and with very short notice.
We sincerely appreciate your understanding and look forward to welcoming you aboard the beautiful Norwegian Viva for your dream vacation at sea!
Sincerely,
Norwegian Cruise Line"
I decided to cancel but it has been quite tricky. I send them an email and waited for response for few days. When they responded they asked to call since couldn't handle cancellation via email. Well called them and took nearly 30 minutes on the phone to hear that if I cancel they won't refund my deposit. It is stated clearly that refund will be made in case of cancellation. And then I got a request to email them about this and include this letter I received in it. Can't say what NCL really wants - do they want an email or phone call. And deadline is on Monday, NCL isn't making this easy. Once again their customer care is really bad.