Norwegian's Express Beach Break to Goodman's (sounds very similar to this one) was the single worst excursion I've been on in my 11 cruises. We paid the $69x4 to NCL to be safe with everything going on in the Bahamas. Two quick soundbites. First, The pre-promised chairs were unavailable when we arrived. We stood around for 45min with the group waiting for them and finally gave up and used our towels. Second, The tour operator asked me to fill out a survey in return for getting on an earlier bus back to the ship.
The worst part was that the NCL Excursion desk said they were not responsible for the excursion and would not take any accountability. The rest of the cruise was pretty good, but this excursion mess was enough for us to go back to Disney and Royal Caribbean, where we've done most of our cruising.