kbt cruiser

On a 14 day cruise on Grand Princess, left Melbourne for NZ with none of the reasonably priced Sauvignon blanc on board. Cheapest is $98. Stopped 5 times  in NZ and not stocked up. Blatantly profiteering, F&B manager won’t speak to me

What is a CVP ? I think one problem is that Princess are well geared up for the USA, but less so elsewhere. For instance, they only mail Medallions to US addresses. The Shoreside features are also USA only, so to make it mandatory in both the App and the web version is ridiculous.

Just fyi, in the post-call survey, I rated the agent as straight 1s, she was useless, but if it IS/WAS a policy (or just a known bug), it explains everything that happened. The Radiqal Gaming issue has been there for 18 months judging by the message boards on here, so that is not a bug, just a very stupid policy.

I don't beleive the issues are app related at all. The same thing happens on the Web version

We have this issue as well. Same error on "Payment method", on both the app and the web version.

I got through to customer support, and this was their explanation (almost verbatim).

Have you sailed with Princess before ?

Yes

Did you use this card before on Princess ?

Yes

Can you try another card - it should work.

Why would it work for one card and not another ?

Because you sailed with us before.

So If I've used my credit card on a previous cruise, I cannot get Ocean Ready using the same card ?

That is correct.

I find this astonishing, but it came direct from Princess.

Postscript, I used a different card and it worked - BUT you also have to input a card for Shoreside purchases, it's mandatory, and you can't be Ocean Ready without it. I don't want to do this because (a) Shoresdide puchases not supported in Australia, and (b) I have to tick a box to say that an outfit called Radiqal Gaming LLC can store my credit card details - whoever they are.

Anyway, I'm not doing it, and after this (my 6th and 7th cruises on Princess) - I'm done with them.

I will be making a formal complaint

I suppose the charter airline got the contract by being cheap, and are clawing it back by charging so much for seats, and reducing the baggage allowance, even below what’s on the airlines own website.

We have checked in this morning for our P&O cruise on 1st December but nowhere can you checkin for the flight. To do so, you need to pay £45 each way to choose a seat (£180 total). Seems if you don’t pay this, you have to check in at the airport

Thanks everyone. After 50 minutes on hold (the dedicated Peninsular Club number is a robot that just diverts you to general enquiries), I got an agent who couldn't explain what is going on. She could see my wife's details including account number and past cruises. She gave me the number, but their website said it was invalid, but at least we know all the data is in there somewhere even if we can't access it. So we now have the number if nothing else. It seems like their database is corrupted and they don't know how to fix it. They could see all the Princess and Cunard cruises too on my wife's account, but only P&O ones on mine. All very weird. On our new current booking, she confirmed the numbers were both on the booking summary, which I've printed out..... and they're not.

I've spent far too long on this nonsense

Yes, check-in opens tomorrow, but the issue is with the P&O website as it asks you to input the number to see your loyalty, but they won't give you one. Thanks for the number @yorkshirephil

@Yorkshirephil - yes, Peninsular number is blank, and previous cruise in May is missing. They are treating this as her first P&O cruise

Yes, By account number, I mean Peninsular number. It doesn't appear anywhere, including in the account, meaning we get no credit for cruises, no discounts for points accrued etc etc

It's realkly poor. (Also, my wife's passport number was wrong - it was her previous passport that expired in 2015, but the issue and expiry dates were correct for her current one). I think their database is screwed

Hi Alex, you're reply mirrors my situation almost exactly, except that the account number they gave us came up as invalid when we tried to input it.

To the other two responders, no, the account number does not show up on our latest booking. We have registered, got the email confirmation and pressed the button to activate the account, but even that doesn't generate an account number. How can they make it so hard ?

I've been trying since we sailed in May. I have an account, but no account number. It seems to be impossible. My partner got his on our return, but I've had no joy at all

Is Regal full on current cruise ?

We're sailing on Regal on Tuesday from Southampton. To me it is clear as billco posted. You have to do it before you board. I've done ours today. It takes about 40 minutes per person as long as you have already booked your PCR test for your return, so it looks like the port staff were right (if rather rude)

1 hour ago, Joe817 said:

You might find your answer over on the Princess cruise lines forum here on CC. This is the Carnival Cruise Line forum. 

oops sorry

Anybody on Regal Princess right now ? I heard that European cruises were at 100% ? We're sailing on the 12th

To the earlier poster who said they were on the Grand, and only 700 or so on board. We sail on Tuesday from a UK port on Regal and have been told it's at full capacity. I think the "seacation" trips where you can't get off, or only land in the same country, they did run at reduced capacity, but maybe there's a difference between US and European rules ?? Anyone just been, or still on a cruise in Europe and can comment on capacity ?

During my support call with the Medallion team, the guy told me they were bringing back the web based options. He seemed very pleased by that, he more or less admitted it was just a crock of **** (as much as a Princess employee could).

The idea is great BTW

Yes, I think our sailing on Tuesday is full. We got the last balcony. At least it says Green Lane, even though the details for my wife and daughter are wrong and can't be edited. (Well they can, but it doesn't save them)

Well it is encouraging that it works for some. It gives me hope. To @Princessluver, I'm all for change, I'm a Princess Platinum member, and as I said before, they are my favourite cruise line. I also worked in IT industry from 1986 until I retired last year, so I know a lot about software and how to release it, so I know a complete dog's breakfast when I see it.

A working app and contactless is the way to go. By implementing it so badly, Princess have given Celebrity and other competitors a real competitive advantage. Do Princess think travel agents will not be warning people (especially over 70s) and steering them onto other cruise lines ? This debacle will be hurting their bottom line (see the post from the gentleman wishing he could afford to cancel a number of future cruise bookings)

It should not take 4 hours to input the data (an I've still not managed to input my daughter's address or my wife's mobile phone number as the Persoonal details gives an "Invalid sequence number" error and throws away all edits). On the website it took about 15 minutes.

To the sarcastic poster, go buy a kettle and wait 4 hours for it to boil and see if you feel resistant to change

I'm still going. 3.5 hours now to input details of 3 people. Just rebooting phone for 5th time

Can't agree. Malware actually does something (this was a reply to @brisalta)

1 minute ago, xDisconnections said:

Sure, but they test it to make sure it meets the requirements for publishing. Never did I say Apple developed the app — only that it met the performance requirements as part of the Developer Program. OP was concerned that no testing was done… which cannot happen if a developer is submitting their app.

1 minute ago, xDisconnections said:

Sure, but they test it to make sure it meets the requirements for publishing. Never did I say Apple developed the app — only that it met the performance requirements as part of the Developer Program. OP was concerned that no testing was done… which cannot happen if a developer is submitting their app.

The point is, it doesn't work

1 minute ago, xDisconnections said:

Again… why should they be posting an apology on Cruise Critic? It isn’t a forum operated by Princess nor do they have any strategic alliance with it.

 

Why do you think someone should be terminated over this? The app was tested and met the expectations and performance requirements as part of the Apple Developer Program for iOS. Loyalty status shouldn’t make a difference with someone’s opinion over an app’s performance.

 

If you’re having difficulty, there will be agents available to assist you.

Well, yes, I was onto them for 55 minutes including the Medallion team. They admitted it was rubbish, didn't work and that their was no web based alternative, and most people would just have to check in manually at the departure port. So Princess know it's a problem, but are just letting every passenger find out for themselves with no prior warning.

I know this is independent, but I'm sure they monitor it. Any CIO worth his/her salt would resign over such a debacle

9 minutes ago, xDisconnections said:

Why should Princess be on Cruise Critic apologizing?

For releasing untested software so that their customers cannot check-in, cannot enter their data, book excursions etc etc. As an Elite member, I thought you might find that unacceptable

Personally, I would think carefully before booking on Princess (my favourite cruise line). There is only one way to put your data in, through the Medallion App, and it simply doesn't work. For example - to type my passport number takes 4 seconds. To scan my passport through their app on an iPhone took me 17 minutes. I could go on. I've been going over 2 hours now, still not completed one traveller, and I've had to reboot my iphone 3 times to get past errors and hangs. It is monumentally terrible.

Princess should be on here apologising and telling us who is going to resign. Never, ever release software untested, and NEVER take away the manual version before the software is working properly. So basic.