What is a CVP ? I think one problem is that Princess are well geared up for the USA, but less so elsewhere. For instance, they only mail Medallions to US addresses. The Shoreside features are also USA only, so to make it mandatory in both the App and the web version is ridiculous.
Just fyi, in the post-call survey, I rated the agent as straight 1s, she was useless, but if it IS/WAS a policy (or just a known bug), it explains everything that happened. The Radiqal Gaming issue has been there for 18 months judging by the message boards on here, so that is not a bug, just a very stupid policy.
I don't beleive the issues are app related at all. The same thing happens on the Web version