fairie1960

Someone here advised me against doing that - said the minute you involve a lawyer everything stops...plus, how much of that $7000+ will get eaten up by that? TRUST ME, I feel your frustration and irritation. I get that it's not in the insurance company's best interest to actually pay folks what they're owed...but yea, over 6 months waiting is a bit ridiculous...and aggravating, irritating, frustrating, etc., etc,etc

I filed mine in August...still waiting.....

Well, here it is December, and I STILL haven't received anything from my AON claim that I filed back in August. I know insurance companies aren't in a hurry to give you back your money when you have a valid claim, but...sheesh. Anyone have a different insurance provider that they can recommend? We've stopped booking cruises until this is resolved, but now that it's still not been resolved, we're looking for other providers that might not be so slow to adjudicate valid claims. Seems they took my payment when I booked the cruise fast enough😉 Thanks for any advice!

UGH...so sorry...we're waiting on thousands too...😡

Oh NO!!! Seriously?!?!? That's horrible, I'm so sorry... When you call, ask to speak to someone in Customer Relations...you'll get Customer Service first, but explain your situation and ask them to connect you to them...Finger's crossed for you!

I was lucky in that Princess gave me the info (positive test result and letter telling me I would be disembarked), so at least I had that. As for the per diem reimbursement, that's totally on Princess' end. I filed a claim online on their site (http://www.princess.com/refund-request:), called Customer Service and asked to be connected to Customer Relations (the next step up). The site form asks for receipts for the meals, but they're not required (per the Princess documents I received when disembarked AND per the CS rep I spoke to. She told me I could upload whatever document I wanted, so I tried uploading the letter they gave me, but nothing worked. SOOOOOO, I emailed the with my problem (customerrelations@princesscruises.com) and then 4 weeks later I spoke with a Customer Relations person named Mrs. Patterson who apologized profusely for the delay and confusion and expedited everything. I had a check 2 weeks later. Bottom line, for th per diem, you DO NOT go through AON, just directly through Princess. I hope this helps, let me know if you need more info/help.

I filed a claim with AON infinity on 03 August - very straightforward, disembarked due to positive COVID test. Submitted all the paperwork/proof and got the standard "Apologies for the wait time, we're processing a significant number of claims currently. Waited 21 days and called, told it's "still taking a long time, they've received my paperwork and will contact me if they need anything else". Advised to wait 21 BUSINESS days. Waited the requested time and still nothing. Not even moved from "Assigned Examiner" to "In Progress". Called for a third time and asked for a supervisor who told me they were working as fast as possible and asked for ANOTHER 30 days! Waited those 30 days and called for a fourth time today. Still NO ACTION and I got the same script read to me as before: "I do apologize for the wait time, I see here we have received your paperwork and we are working as quickly as possible". Asked for a supervisor again and she read me the same script, said it would be another 30 days and still couldn't tell me that I would have any results by then. I'm pretty upset by now, it's been over 80 days with ZERO results or assistance. Not happy that I have literally ZERO recourse and am at their mercy...needless to say, I will NEVER use them again and will be filing complaints with every agency and regulatory office I can.