Spanky My

Maybe things have gotten better but 4-6 weeks is what they told us which was wishful thinking.  It took close to 2 1/2 months. to get our refund .So Good luck   !

FINALLY got my refund. Those that are hoping for a quick return plan on 60-90 days . 

Still have not received my refund from Windstar after a couple of months  .. They are taking their sweet time obviously. I hope others are having better luck than me. 

This should be a lesson to folks planning on paying for a cruise at this point ahead of time given COV19 .. 

Good Luck Rempuck getting a refund from Windstar in 4-6 weeks if that is what you decide.  Mine has been 9 weeks and still has not come. My TA contacted them and said it is still being processed .

Our  June 9th cruise  from Puerto Vallarta to San Diego was cancelled  a couple of  months ago. Still have not received a refund . We decided with the cruise industry in uncharted waters to go for the refund instead of the FCC in case Windstar goes bankrupt.

I hope Windstar makes it thru this as they are a good  cruising experience..At the right time and the covid 19 situation gets under control we will book again at that time  .

So Windstar offered a  refund on the CRUISE ONLY paid for our June 9th trip  or 125% of what you paid towards a future cruise. Now it will be time to deal with the travel insurance folks as to all the other expenses potentially lost . That is likely to be a struggle.

 Also Lost is the on board credit we had as Windstar said they would NOT put that forward if you choose the FCC.

Just received an email from Windstar cancelling our june 9th mexico  cruise on the star breeze . It also said they are cancelling all west coast/alaska summer cruises  and the Star Breeze will be doing the mediterranean in August and September  

More later !

Still no word about June 9th cruise from Windstar on the star breeze or its progress . . Mexico at this point has limited health issues . Panic seems to be the name of the game at this point. After reading R&D's comments management said it at this time is a go. My TA could not get that information out of them or so he says.

While things are clearly up in the air we have already paid  for everything at this point airfare,  vrbo etc . . Stay Tuned 

Spoke to TA today and apparently Windstar is on "radio silence" as to what is going on with the Star  Breeze and  our June 9th cruise. No new information .

You would think with all the don't go on a cruise ship information  being made public by officials ,  Windstar would want to tell their story and promote their ships. progress and encourage something positive IF that is the case.  

Their PR people must have been told MUM is the word for now. Is that anyway to make customers feel good about their up coming cruise?

Again apparently Windstar according to my TA has said they are not keeping them in the loop what is really going on with the Star breeze cruises . That must be difficult for TA to entice folks to book without adequate knowledge on what to expect.

So in limbo seems to be the norm on MANY Star breeze  future cruises. Not very comforting to those who have booked and made multiple plans beside the cruise. 

Hopefully if ANYONE hears ANYTHING please post it Thanks   🙂

Thank you  for the update minidonuts85 . . I just wish Windstar would be upfront with honest answers as you have. Other than protecting their corporate earnings,no reason to not be transparent with TA who promotes their product and the folks hoping for a good vacation.. That put TA in an awkward position for their clients. 

We shall see if our June 9th cruise actually happens. But based on the current price I think its likely not happening.

Why Windstar cannot WEEKLY update their process both good and bad with the Star Breeze  is alarming. Not being upfront and provide accurate information  to me is not honesty to prospective purchasers.

Hopefully Windstar reads these boards and steps up and answers the call . Stay Tuned !

Just wondering if Windstar does cancel our June 9th cruise do the onboard credit we had and price transfer to a future cruise? or just the credit for the cruise ?  I forgot to ask my TA .

Anyone know?

Talked to our TA about our June 9th cruise on the Star breeze and he said Windstar is not telling them anything about the progress of the ship and what to expect. All he said is they have improved their cancellation policy and folks should take out trip insurance for the other things like airfare ETC if you book outside of Windstar . .

I wish I had better news to report but apparently things are completely up in the air . They would  since I put down a deposit honor my previous quote. But no one in their right mind would pay what they are asking now for this cruise. I will post more if I hear something.

We have no problem with paying gratuities as the staff is very good. But Windstar provides very little perks unless you travelled on multiple/ several cruises . Compared to other lines other than a small ship with good food and good crew  that is it at a much higher price .

Most other cruise lines have many more perks which include beverages, internet etc. plus they provide top notch entertainment which  Windstar does not.

So the debate will continue on what they should provide. But I think they need to step up and provide more perks than they do.

Truthfully it is shameful that Windstar is just not upfront and honest with how things are going with the Star Breeze and should not take any money or promote a cruise until they have firm answers .

Folks like us who thought they had MAY cruises for the Star Breeze felt ok to  go ahead and book airfare etc thinking that the June 9 th cruise was a done deal.

There is NO REASON to now double the fares of the June 9th cruise when they have sold very few rooms. While we have always enjoyed cruising with Windstar their current practices are alarming. Maybe that is why John Delaney is leaving.

We shall see how this all works out but not happy of their lack of honesty and clarity at this point. .

I had already put down the deposit previously and my final payment was due March 7th. My TA is not in the office until tomorrow so I am not sure what is going to happen. We have already booked airfare  etc. .   

I hope it all works out...But its looking bad if they doubled the price. Will I get the price I put the deposit on?  Lots of questions for my TA for sure!

Jumping Ship so to speak? Based on all the problems Windstar has and will face is likely the reason he is stepping down. A strong CEO would stand up to the challenges and criticisms  in my view. When things tough the strong survive. This may not be the case here.

We are considering booking the june 9th cruise on the star breeze ! They want a final payment March 7th .  As stated very few rooms  on this cruise have been purchased.

Having to book airfare and other important things ahead of time makes this a tough choice . I wish there was more transparency on how things are going in dry dock and when they ACTUALLY think the work will be done and have sea trials. the lack of reports does cause call for MANY  questions.

So tough decisions ahead for sure. Windstar could make things a bit easier if they stepped up and gave weekly reports on the star breeze progress. unfortunately they have chosen  not to .

 So we shall see if Windstar answers the call or continues to fall short of important posting regarding this cruise and those afterwards. 

I would like to see for 3 cruises or more free wifi and a card for cheaper drink prices. Windstar has fallen behind in the many included things like other cruise lines offer.

Yes they are a smaller line but  to stay competitive they need to stay up with the times. They do have several positive things but they lack quality entertainment for the most part.

Most lines including Windstar, offer upgrades already to past guests. Just a few thoughts here 🙂

Actually I would prefer a CURRENT update not what was posted previously. That is why I posted this thread  🙂

Anyone have any info when it will actually   leave and start sea trials or cruises? Been there for an extremely Long time . I heard why,  but anyone got a firm time when it will be actually ready?

Just checked current position and it is still there in dry dock.

Tough for those who might want to book cruises aboard .

I would definitely pick #2 .

Mayreau and Bequia are small but quiet places with great beaches. All of the others on that Itinerary are good as well. That would be my choice and wish we were taking that cruise.  Have Fun  . 

We have received a number of Windstar promotions probably 10-15 . While I like getting specials to look at it has clearly been obsessive We do not want to unsubscribe it sounds like desperation has hit windstar to get sales..

Total dysfunction by Windstarr here . Not having accurate records no mater of which company is now in charge/ sold to etc. is shameful !

The seattle office needs to get proper staff/management either on board or replaced .  Giving them a pass for lack of accounting to me applauds unprofessionalism. But each to their own I guess!

Well we had to walk about 10 minutes to meet the driver from our landing sot and about a 20 minute drive to the lodge driveway. Then we had to get a ride on a quad down to the lodge as the road was too muddy for a vehicle. It was a Private tour just the two of us. The Walk was up the river/creek and not all  that easy walking but to us worth it to the falls. After that it was a BIG local lunch plate. They have hammocks to rest in and they will take you back to the pickup area whenever you are ready. Nice people at this remote lodge. 

Hope that helps..