Today Dec 20 received this letter (enclosed) that this transatlantic cruise on the Seaview was cancelled due to operational reasons. Final payment was due to MSC Dec 19. MSC received full payment from all passengers and then announced a cancellation. If anyone experienced this or succeeded in compensation beyond cruise refund please let us know. We already booked our airfares to Point a Pitre and return from Milan. They do not indicate any compensation on airfares etc.
They took final payment and next day announced this change. Today I even spoke to an agent from MSC canada this morning before receiving this notice and asked to reconfirm my booking and she said all is in place and you are reconfirmed for April 7th. She even said the ship seems to be sold out. Any advice or help would be greatly appreciated
Thanks, Eric and Sophie
Letter toiday from MSC
December 20th, 2023,
Thank you for choosing MSC Cruises for your upcoming holidays.
We are contacting you with an important update affecting your booking. We regret to inform you that, due to operational reasons affecting the deployment of some of our ships, we have had to cancel your Grand Voyage on MSC Seaside.
We know that you spent time planning your perfect cruise and we sincerely apologize for the disappointment that this will likely cause. We do not want this to get on the way of your holidays with MSC Cruises, that is why we are pleased to give you the following options:
- Option 1: We will be happy to move your booking to any other cruise available on our website without paying a change fee. We will apply the pricing of the new cruise that you selected and you will need to pay the fare difference, if any, for the new booking – alternatively, if you select a cheaper cruise, we will refund you the difference.
- Option 2: Alternatively, if you cannot find a sailing that suits you, you can cancel your cruise free of charge and receive a full refund.
Please, contact the MSC Contact Centre or your travel advisor for any further information that you may require and to update your reservation by 15 January 2024. Your satisfaction is our priority, and we are here to assist you in finding the perfect alternative for your vacation.