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Eve

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Posts posted by Eve

  1. I should have clarified. I am in a suite.

     

    You are a Diamond member and didnt know about the luggage tags? Only suites and Pinnacle members get luggage tags mailed out for free now. But thanks for letting me know you can buy them for 5.00. I think I will go ahead and order mine now as I like the old luggage tags better than the ones you have to print out now. Plus it was exciting getting them in the mail :)

     

  2. I have no idea what they heck is going on at RCCL lately, but I've HAD IT. First of all, their website is in complete shambles. I've logged on to find that my PAID FOR reservation is not showing up. I log off and log back on again, and voila, there it is. Dinner reservations that I've made and paid for are gone. Only to reappear sometimes--not all the time. Forget shore excursions. I can't even log into the program to reserve those.

     

    Dynamic Dining? They can keep it. I want to enjoy my vacation, not schedule every minute of it.

     

    Reserving at a speciality restaurant? The reservation says "$0" for Sabor. Great. Only after reading these boards do I find out that I'll have to pay when I get onboard. OK. That's fine. But could you please TELL me that on the reservation page so I can plan accordingly??

     

    But today was the last straw. I called RCCL to request luggage tags. The agent told me that effective March 1, 2010 there is a $5 fee for luggage tags because everything is online now and I should print my own. I have cruised RCCL since 2010. NOT ONCE have I been charged for luggage tags.

     

    I'm done. If this cruise wasn't non-refundable at this point, I'd cancel. Royal needs to get their act together FAST if they want to retain their client base. I'm a Diamond member, not new to cruising. I'm watching the decline in customer service, and I'm darn angry about it.

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