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About HMM

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    Cool Cruiser

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    Northeast Florida
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  1. Check the Aloft hotel near Jax Airport. I did a park and fly there about 2 years ago. It was reasonably priced and it isn’t too far from the cruise terminal.
  2. In today’s world we have come to expect mediocrity. I, for one, do not accept that, and do not function that way in my business. When I screw something up, I try to make it right. While the weather is beyond the control of a cruise line, when they have a ship that has had engine problems in the recent past, and they don’t adequately fix or repair it to the point it happens again causing many well laid out plans to get screwed up- I do expect adequate compensation. Particularly when they don’t adequately keep customers informed. I don’t expect handouts, but do expect a cruise line to give you what they represent, such as a properly functioning vessel, when you sign on and pay.
  3. Just got back from a 5 night cruise on the Elation. Departed Canaveral on 1/11. Missed all scheduled ports of call! Missed Amber Cove DR due to engine malfunction. According to the crew the engine couldn’t maintain enough propulsion to make it to the port. They didn’t bother to tell us until about 30 minutes before the scheduled arrival, even though they knew of the problem overnight. They then said, don’t worry, we’ll be in Grand Turk the next day. The next day, the captain called off Grand Turk due to high winds after a couple of failed approaches. On the way out we saw another larger newer ship approaching Grand Turk. A review of the Grand Turk port website showed that ship was able to dock. After 3 sea days, we finally ported in Nassau. Not a fan of Nassau. The only compensation was $50 per person onboard credit for each port missed- total $100 credit. Clearly insufficient. If not for the fact we were a large group traveling together and made the most of it and still had fun, it could have been a real problem. I would suggest avoiding this ship. It has had similar problems in the past. In the past it was reported the passengers also got a 50% credit for future cruise, which was not offered to us. Has anyone had success following up with CCL after the cruise to obtain more compensation such as future cruise credit?
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