After 5 phone calls, 8 different representatives, I (fingers crossed), think my cruise is now correct. One of today's reps told me he'd never seen a reservation as messed up as mine. First, all excursions were gone. Told would be corrected in 48 hrs. Then all excursions back, including Ashdod, but at higher pricing so now a balance shows due. Called again and told 24/hrs for that to correct. Well, the only thing that changed was my Ashdod tour cancelled,no credit, still showing balance due. Called early this morning, routed ro UK customer service from US. OK, he was able to remove that balance due. All good, right? NO...new balance due amount shows! Called again. Agent advises she needs to have her supervisor assist and places me on hold. When she comes back I am advised new balance due removed and I will have a credit, too. (Not credit for Ashdod excursion, though). Hmmmm... ok. Then she transfers me to someone else to process refund for xld Ashdod. This agent tells me everything wrong. 3 tours pricing wrong, previous corrections were done by using pending rfnd for Ashdod and applying to higher priced excursions...nightmare. 2 hrs later, he goes over everything item by item and we are good. An hour later I look at my app and new balance due amount showing! Headache increases and I make another call to NCL. I am once again told it's corrected, my refund request for Ashdod tour shows pending at correct amount and new balance due is $0.00. I'm afraid to look again. Now, if I could just get my new airline flights and pre-cruise hotel info. What are the odds that will be correct? Still, in the end, we're going on a cruise!