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Everything posted by Ken at the beach
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Taylor Swift Fan Cruise
Ken at the beach replied to Denversail's topic in Royal Caribbean International
Luckily I will not be having to send out any e mails "warning" clients -
Taylor Swift Fan Cruise
Ken at the beach replied to Denversail's topic in Royal Caribbean International
Still open for booking on Royals site so it's not a full charter -
After final payment both refundable deposits and non refundable deposits are treated equally. You follow the cancellation schedule as set out on your invoice. Taxes and fees as well as prepaid gratuities get refunded. You are then assessed the penalty as stated on your invoice based on how many days to sailing you are. You are refunded whatever is not in penalty. You then file a claim with your insurance company for what was held in penalty by Royal. They will provide a letter for the insurance company stating the penalty amount withheld.
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Royal Gratuity Misinformation
Ken at the beach replied to cusematt4's topic in Royal Caribbean International
In this case the Royal agents gave the correct information. It was their travel agent that was not following the proper procedure to get the gratuities added at the old rate. FYI, I have also added gratuities to bookings made prior to Sept 2022 today and they were added at the old old rate of $14.50 -
Royal Gratuity Misinformation
Ken at the beach replied to cusematt4's topic in Royal Caribbean International
Yes the will honor the old rate. The issue is that I would bet money on is that your TA is trying to add the gratuities themselves on line through cruising power. That will bring up the new rate. To get the old rate your agent must call and they have a code that gets applied to put the old rate on the booking. I just did it today for a client.- 35 replies
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Is fully refundable fare shown on website?
Ken at the beach replied to CaptJerry51's topic in Royal Caribbean International
5 night or less $100 per person 6-9 night is $250 pp 10-14 is $450 pp 15+ is $500 pp same for refundable and non refundable -
Is fully refundable fare shown on website?
Ken at the beach replied to CaptJerry51's topic in Royal Caribbean International
Yes the fare is higher...random amounts, The deposit is the same either way -
Considering Oasis early March
Ken at the beach replied to bluebelt's topic in Royal Caribbean International
You are right in the peak of spring breaks. -
The balcony discount is a stateroom discount and not per person. For that reason they take the balcony discount off the stateroom total and then take the new total and multiply that by .75 to calculate your 150% solo supplement. That is the way it has always been calculated. Your DP340 is not meant to be half the cost. it is a 150% solo supplement which is 75% of the cost of the cruise fare for 2 guests. Solo cabins are entirely different and not eligible for the 150% solo supplement
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Icon of the Seas Blocks Are In The House!
Ken at the beach replied to Lloyd555's topic in Royal Caribbean International
Sorry. For some reason I interpreted that as the aquadome. -
Can I transfer complimentary dining gift
Ken at the beach replied to corgilover22's topic in Royal Caribbean International
You will have to ask at the restaurant on board. It is actually added on to your reservation even though a voucher is issued the voucher is not needed and cannot be used unless they also see it attached to your reservation -
Getting Refund on Cheaper Packages??
Ken at the beach replied to Belci's topic in Royal Caribbean International
Yes, cancel and rebook and hope that Royal is quick with your refund Unfortunately they wont just refund you the difference, it is like starting over -
Icon of the Seas Blocks Are In The House!
Ken at the beach replied to Lloyd555's topic in Royal Caribbean International
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Nextcruise booking shows full deposit due?
Ken at the beach replied to lme901's topic in Royal Caribbean International
As others have said, it is fine. It is the system showing that less than the deposit has been made and normally this would have the booking in ";offered" status. Next cruise bookings have that status changed to "Booked" status the same as if it has a full deposit so the booking will not cancel. -
Onboard credit question
Ken at the beach replied to AZ Squirrel's topic in Royal Caribbean International
Stockholders is non refundable. Credit card should be refundable I believe. On board they apply / use the non refundable first -
$50 Promotional OBC - Question
Ken at the beach replied to js's topic in Royal Caribbean International
It will definitely stay. You should clarify with your TA though if this was part of the $150 they quoted so you know what to expect to appear on board. -
$50 Promotional OBC - Question
Ken at the beach replied to js's topic in Royal Caribbean International
Yes it will stay on. I edited my post but you really should just call your TA and they can very easily clarify it instead of having people on here guess. -
$50 Promotional OBC - Question
Ken at the beach replied to js's topic in Royal Caribbean International
Group rate would come with a $50 group OBC. In addition to that a$50 early booking OBC if booked more than 6 months in advance and a C&A balcony discount was not applied. This may be included in what the TA said. You should be calling your TA to find out what this is