molecrochip

1 hour ago, ChrisW73 said:

,Hello, 

No the money is not pending it has left my account making me overdrawn.  Normally I would see it say Pending but this does not  

 

In which case likely a mistake. Contact the call centre and they can investigate.

With P&O they don’t cancel the authorisations, they allow them to lapse at 28 days.

They could but they don’t. It annoys me.

I’ve come back to this tonight as I know a lot of people feel let down.

I hope the recent statement, which I personally believe is true based on my own interactions, shows that P&O were as caught out by Maleth as the passengers were.

The worldwide shortage of charter planes and crew led P&O to Maleth but it’s now clear that Maleth were not capable of fulfilling the contract that they entered into.

I’ve always said that the delay compensation is due direct from the airline and the CAA agree.

All said, P&O did a bad job of managing Maleth. When incidents occurred, P&Os contract staff fled the scene. Maleth ground crew never existed in the first place.
 

For most flights, the delay compensation is enough. £520 for a delay over 4 hrs more than compensates for a lost evening on board. Odd exceptions on those flights should be looked at. I would however like to see some FCC compensation for certain flights such as the ones where passengers spent 8 hours effectively locked in the Antigua departure lounge with no food/drink facilities.

There is a blanket, a cap, a hoodie. All kids club The Reef branded.

those are the ones that I recall from memory.

Exit past the Keel & Cow, up the few steps/slope and you arrive in the forward lift lobby. From here you can exit into the cabin corridors for your rooms.

There is no reason for P&O not to have required food and drink service as they do it with Tui.

I said months ago there had been a breech of contract by Maleth not providing the required services. Essentially, P&O have refused to pay for what wasn’t delivered, and believe they are due monies back.

Remember that these planes, whilst old, were new to Maleth. To me it suggests P&O entered into a contract for a plane with IFE but then Maleth acquired/received planes without or did not have time/money to refurbish them. I also suspect that P&O were expecting the planes with the premium cabin but in August 2023, found out they weren’t getting those particular planes.

But other posters on here are correct, it appears that if Maleth aren’t paid in full by P&O then they don’t have the funds to compensate passengers. The escrow argument is daft. P&O put money in which is paid out as compensation. P&O win legal tussle and turn to escrow to get their money back and it’s empty.

At least Maleth now acknowledge that it’s their responsibility to do so.

7 hours ago, david63 said:

I an fairly certain that within Carnival Corp there will be  a "master" plan as to what market each brand is aiming for and which direction they are planned to go in over the next ten years.

There is. When you consider that over 95% of P&O cruisers are British and the average age is around 41, it won’t surprise that they are firmly targeting British multi-generational families.

Advertising has been targeted towards 25-55 on basis that 55-75 are more likely to already know P&O and it’s not them that need enticing in.

But the regulation cost in Oz/NZ not so high.

They have confirmed that the ship will leave the fleet - so its either been sold or recycled. They obviously couldn't see a return on say $150m of dry dock costs.

I don't see why it should impact Aurora. P&O UK have already confirmed that they will be investing heavily at her next dry dock to make her ready for the next 10 years.

The smallest P&O Australia ship was due a dry dock next year. It’s appears to have been decided that there is no value for money to be had in that move. Also no other ship seen as viable to transfer.

Ultimately why operate a brand with just two ships?

I would expect Costa to be next, if at all.
 

P&O Australia was organisationally already a part of Carnival Cruise Lines. This removes duplication and aligns product offering.

cough.. google....

Godparent....

I can confirm.... it's nobody Royal... and most people will hate it.

I'm not allowed to mention what it is until 4pm. Strict embargo.

Godparent....

I can confirm.... it's nobody Royal... and most people will hate it.

I'm not allowed to mention what it is until 4pm. Strict embargo.

11 hours ago, Selbourne said:

The solution is seat back covers that clearly state “Wheelchair Companions Only”. If I recall correctly, on Iona these were orange and it would take someone who is not with a wheelchair user some real front to ignore those!

These were not on Iona at launch but took over a year to appear from memory.

Most of these points are governed by the US ADA rules, as these are generally the benchmark on accessibility adaptations. @Selbourne following points are my understanding.

21 minutes ago, Selbourne said:

Regarding the lack of drop down grab rails, he said that he was aware of this issue as other guests had also raised it. He couldn’t give any guarantee that this would be addressed prior to our next booked cruise on QA in November. I’d rather that he was honest about this than promised us something that he couldn’t guarantee though, and I will take this up with Cunard when we return home. 

This is an oversight I believe and based on the previous class builds before the current ADA legislation was introduced. I expect this will need to be rectified before she ever begins an itinerary from the US.

24 minutes ago, Selbourne said:

I also mentioned the fact that older ships in the Carnival stable have far better accessible features, such as P&Os Iona which, as well as sensibly located grab rails, has automated cabin and balcony doors and such features as a height adjustable wash basin (the fixed ones on QA are too high for full time wheelchair users). His explanation was that they are different shipbuilders, but I would have thought that the company ordering the ships (Carnival in both these cases) signs off the specification?

Frustratingly, different builders have different design standards and if you want to deviate from them then you need to pay. If you compare Iona (MW in Germany) and Britannia (Fincantieri in Italy) in the P&O fleet, you will note that the standard door width on Iona is somewhat larger than Britannia (the Royal class has some of the smallest modern suite doors at sea).

That said, modern standards should insist on automated doors in accessible cabins. Even Sun Princess (Fincantieri as per Queen Anne) still doesn't have automated doors. It has been suggested previously that its not currently an option offered by Fincantieri - that I can't confirm/deny.

31 minutes ago, Selbourne said:

Yes, I did mention the totally inadequate signage for the wheelchair user and companions seats in the theatre that a number of us have raised, and he said that he’d speak to the theatre manager. I won’t hold my breath on that one. 

The signage is ADA compliant however its up to the staff to police the use of these spaces. As I understand it, the law does not allow for discrimination between someone in a wheelchair and someone who considers themselves disabled by virtue of a limp. Therefore it is very difficult to police. Essentially, if someone sits in that dedicated space (next to wheelchair spot) the the crew can't actually ask them if they have a disability/entitlement to use that seat. They can ask if they would mind relocating but cannot enforce.

On 5/28/2024 at 11:33 AM, doog442 said:

Just looking at their aircraft I see they operate a 787-8 without PE, might explain things I guess.

Not a standard on P&O charters.

Pre-Covid, Tui used to remove PE from two planes and replace with extra Economy for the summer season as they used the two Dreamliners as crowd busters to Palma, the Canaries and Cyprus.

M40 is fine if you stick in the fast lane on approach to A46.

The ship is cashless and will charge your card in Sterling.

Generally, so little unsold capacity, don’t expect anything too fantastic.

CPS have a number of parking locations within the port. Depending on how busy they are, your car could get parked at the other end of the port, but certainly within the port perimeter.

@Bin man said miles per gallon - good fuel economy which should equal good driving.

18 hours ago, mercury7289 said:

Very sorry,the protocols to identify crew was not evident on Aurora R407,crew working although obviously unwell in dining rooms.

Identifying and testing sick crew will not be happening in front of passengers.

Responses need to be proportionate. Quarantine if you have Noro, mask if you have cruise cough etc.

As for person giving out pagers: if all they are doing is issuing them then cleaning hands between is not necessary. They should be cleaned on return which is often to a different person.

Just to be clear….

- Most ships operating out of UK reporting high cases of norovirus.

- CDC only reports voyages in or out of USA territories.

- Protocols in place to identify and quarantine crew.

- Cleaning protocols at turnaround should be sufficient ONLY if no new passenger takes the virus onboard again at embarkation

On 5/22/2024 at 1:05 AM, Megabear2 said:

So what happens to the unassisted member of a couple, do they get sent to their muster station without their partner?  I'd be very unhappy to be told to leave my husband behind, particularly when the one to one assistance is definite overkill in his case.   

You remain as a pair. Big groups will be asked to split but not a couple/family.

On 5/23/2024 at 3:26 PM, yorkshirephil said:

What happens on repositioning cruises where you sail out or sail back thus only having a one way flight?

They charge for one way at half price.

22 hours ago, Interestedcruisefan said:

Be interesting to see what they charge for the Virgin Upper Class

 

Used to be £1,099 but may have gone up as it was a while ago. Was previously a reasonable upgrade.