No reply to email, hard to get through on phone

Messaged P&O through their website to add military onboard credit but 8 days later still no reply. I did try and phone originally but was on hold for 18 minutes with no sign of call being answered. On the phone to them now and again on hold currently just over 17 minutes. How on earth do you get to speak to anyone?

Read the information about Military Benefit by checking ask.pocruises.co.uk. There are exclusions, read carefully.

For MB one must be a member of Defence Discout registering and buying a discount card, then quote the card number to your agent or PO if you booked direct.

At this time of year allow 10 working days. Call accounts, not sales and give PO booking ref. and ask for your Booking Confirmation form and how much OBC does it state.

You just have to persevere on the pone. I needed to speak to someone at P&O and had 3 calls, hung up after 30 minutes twice and it was nearly 45 the 3rd time before it was answered. At least I was using the freephone number

I saw advice on a facebook forum to contact p&o through their fb page and it has now been sorted.