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Deluxe drink package. BOGOHO


Dearley09
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Just another fake sale.

Exactly...I spent a good half hour over the wknd on the phone w customer service requesting an explanation of "the 3 day sale". It ended w her agreeing w me that it was basically false advertising. She said the email I rec'd "did not apply to my booking"? I knew it was too good to be true, as the deluxe bev pkg was already on sale for $43 per day.

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I was on the phone with them as well, first of all didn’t apply to my booking, even though the 50% off was a banner right on the package in my cruise planner - finally admitted that I had already gotten the same price earlier - they could cancel and rebook the package, but it would be the same price....

 

 

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I have been watching as well and price was around C$69 a day on my planner and I paid C$56. So in this one isolated case, on my booking at least, it was a sale. But I agree generally it isn’t.

 

Friends booked on the same cruise did not get email and price in their planner was not discounted. I should be mystified, but it’s RC so I’m not.

 

 

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  • 3 months later...

I just off the phone with them as well, the woman said that our drink package, regular price, would be $584 per person for the length of the cruise, but that with the BOGO 50% off would be $477 per person.

 

With their "25% off per person", it's actually only 18% off.

 

I pointed this out to the woman (she did really think I'd be dumb enough to not be sitting there with a calculator??) and her response was, "well, yeah". And that was it.

 

I lit into her for false advertising and corporate is going to be receiving an email from me. I can almost guarantee you I won't be cruising RCL again after this. No matter how much fun we have, which I am sure we will, I will not give another dime to a dishonest company. Disney may cost twice as much, but at least they're honest about it.

Edited by heehee611
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But it's not what the ad says... even when you read the fine print, it says they take 25% off per person, but the price they gave me was only 18% off. That IS false advertising.

 

It's not really false advertising, you get what the ad says. It just ends up being the same "best" possible price.......

 

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But it's not what the ad says... even when you read the fine print, it says they take 25% off per person, but the price they gave me was only 18% off. That IS false advertising.

They are taking 25% off some price they are pulling out of thin air (or some other place). They never say they are taking 25% off the previous price. I think deceptive is a better description to pretty much all the pricing schemes that Royal uses.

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No, she told me that the price they were using to calculate the discount was $55 a night and that my price was 25% off of that. And it isn't. And when I called her out on it, she had no response.

 

They are taking 25% off some price they are pulling out of thin air (or some other place). They never say they are taking 25% off the previous price. I think deceptive is a better description to pretty much all the pricing schemes that Royal uses.
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No, she told me that the price they were using to calculate the discount was $55 a night and that my price was 25% off of that. And it isn't. And when I called her out on it, she had no response.

It is not uncommon for the customer service reps to have incorrect information.

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No, she told me that the price they were using to calculate the discount was $55 a night and that my price was 25% off of that. And it isn't. And when I called her out on it, she had no response.

Which ship are you cruising on? It is not uncommon for the price to be $60 or $65 on the newer ships.

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