Health Matters

[ADrianEagle]

There has been much discussion earlier this year regarding the many outbreaks of Norovirus, especially aboard Boudicca. I asked about the situation a week prior to sailing and was advised there was no problem. Then three days later I received an urgent communication explaining that Norovirus was present. I cancelled my cruise.
When will Fred Olsen start to be honest with their clients about such matters.
The publicity surrounding the Boudicca could not have done the Company any good.
Please do not tell us, once again, that it is the passengers who bring it on board, if it on the ship only a full deep clean in dock has any chance of clearing it.

[Nathan Philpot]

Thanks for your question. I am sorry you had to cancel your cruise. I do not expect and I sincerely hope that no Fred. Olsen employee is ever dishonest. Norovirus or the ‘Winter vomiting bug’ is common across all cruise ships, hospitals, schools, hotels and other areas where people are in close proximity. Most people do not report incidences but on a cruise ship where movement is obviously restricted, cases are highlighted. I believe it affects 267 million people a year. It is particularly prevalent during periods of cold weather.

As I am hope you are aware, the health, safety and well-being of our guests and crew on board remains our priority at all times. As a result of the Norovirus outbreaks earlier in the year, Boudicca underwent intensive 'deep cleans' and sanitising operations on several occasions, by independent specialist contractors. The gastro-enteritis virus is spread very easily by contact with surfaces and from person to person, and all Fred. Olsen guests are made aware of the importance of meticulous hygiene at all times; guests are asked to complete a medical questionnaire before embarkation, and are reminded regularly to use the sanitising hand gel provided and to take the necessary precautions on board to minimise the infection.

We believe that our systems for preventing the spread of illness on board our ships are amongst the best within the industry. Fred. Olsen Cruise Lines' ships meet, at all times, the highest safety, hygiene and health standards, and comply fully with the strict requirements and inspections of their Flag State and relevant authorities.