Question About ES OBC Request Denial..

[surfjock27]

We are booked on the Breeze December 5, 2015, in an Interior Spa, Early Saver.
Last night while doing a mock booking I see a "Mothers Day Spa" sale.
You receive $50 OBC per person, up to $100.
There are two of us booked in the cabin, so $100.
It's for spa cabins on the Breeze, Dream, Magic and Sunshine through December 2015.

I submit my form and get a return adding $50 OBC to my account.
I already had $50 OBC from another promotion so now it is showing $100 total.
Confused as to why I only got the $50 instead of the $100 I submit another form, explaining in the "comment" section.
A few minutes later I get a denial email from Carnival saying "we cannot approve your price request because one or more requirements have not been met."

Should I let it go or call?
Anyone else had this happen?

Thanks in advance. :)

[cruizinisthebest]

You're only going to get the benefit of the promotion you're booked under. So if you got $100 for the spa obc per person, that knocks out whatever obc you got from the previous promotion you were booked under.

[cruiser fanatic]

You are switching promotions. You are only going to get the OBC for the promotion you are booked under. Since you switched promotions you lost the OBC from the other promotion.