mayesq Posted January 13, 2016 #1 Share Posted January 13, 2016 I paid for 2 excursions for my family of four online. $500.00 gift card and the balance on my credit card. So, they only booked 2 excursions for 2 of us but charged my gift card for the total amount. Now they are saying that they can't use that gift card even though they owe me $216. I've been on the phone for over an hour. Link to comment Share on other sites More sharing options...
mayesq Posted January 13, 2016 Author #2 Share Posted January 13, 2016 Now they are saying they will call me back. This is so stupid. They already charged me. Just book the excursions so I can be done with this!!!!!!!!!!!! Link to comment Share on other sites More sharing options...
teddybear231 Posted January 14, 2016 #3 Share Posted January 14, 2016 I can slightly relate to your issue. On our last cruise on the Pride this past August, I didn't have a compliant about a singe crew member, except for the people at the shore excursion desk! They were just so rude, not helpful, and felt annoyed/bothered. I was sure to mention it in my survey. It appears this is definitely an area that Carnival needs to focus on. Link to comment Share on other sites More sharing options...
mayesq Posted January 14, 2016 Author #4 Share Posted January 14, 2016 So, I was told that they are issuing me a refund via gift card that I will get in the mail and they are holding my spots in the excursions. However, this morning, I got an email confirming the cancellation of the order for the missing excursion tickets. This is beyond frustrating. Link to comment Share on other sites More sharing options...
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