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Clawing back a booking from a travel agent

fifescotland

By fifescotland,
in Celebrity Cruises

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fifescotland

fifescotland

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I'm new to Celebrity - our previous cruises have been booked through a US travel agent who we're very happy with.

 

However, this time, I booked through the Celebrity UK website, didn't realise I couldn't transfer it to my US agent, and so I found a UK travel agent to transfer the booking to, in return for an incentive (gratuities).

 

The booking has been moved, and I'd like to make a further payment. However! The individual agent has gone AWOL - she's not replied to several emails, and voicemail says she was due to return to work yesterday.

 

Before I sit in a queue to Celebrity to get the answer - does anyone know if I can transfer a booking back to Celebrity if needed, or sideways to another UK agent?

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