SRUMom66 Posted January 14, 2017 #26 Share Posted January 14, 2017 We are on the earlier cruise which was to disembark in Rome. We are a group of 11 so this is a huge deal as we booked our airfare at Thanksgiving because it had dropped $800 per person,way too good of deal not to book then. Some I. Our group are very very upset that ncl would do this. They feel it is horrible customer service and are thinking of cancelling for the principal of it. I am wondering how many others are canceling now and is that what they are hoping we do so they can have more available rooms? I want to know who could have chartered such a large ship. We booked in July because of the itinerary and wanting to spend extra time in Rome Link to comment Share on other sites More sharing options...
OhJinkies Posted January 14, 2017 #27 Share Posted January 14, 2017 I got this information from elliott-dot-org, a consumer advocacy website - these are general phone numbers for NCL as well as Executive contacts. Phone Contacts Main: (305) 436-4000 Customer Service: (866) 234-7350 Toll Free: (866) 234-7350 International: (305) 436-4000 Executive Contacts Primary Contact Vivian Ewart Vice President, Passenger Services 7665 Corporate Center Dr. Miami, FL 33126 (305) 436-4011 vewart@ncl.com Chief Executive Andy Stuart President and Chief Operating Officer 7665 Corporate Center Dr. Miami, FL 33126 (305) 436-4000 astuart@ncl.com Link to comment Share on other sites More sharing options...
b_cruise Posted January 14, 2017 #28 Share Posted January 14, 2017 OMG, OP.. that sucks... I would be really flipping as I book everything really early.. My Bad I guess... Good Luck with your changes!! Link to comment Share on other sites More sharing options...
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