knittinggirl Posted July 17, 2017 #1 Share Posted July 17, 2017 We just returned from Alaska on Royal Caribbean. They had a 48 hour cancellation policy, and we ended up eating $199 because the shore excursion office was closed in Ketchikan. Do all the cruise lines have this 48 hour cancellation policy in Alaska? This is the first we've encountered this in six trips to Alaska. Link to comment Share on other sites More sharing options...
bUU Posted July 17, 2017 #2 Share Posted July 17, 2017 Our Carnival excursions (in the Caribbean) have to be cancelled at least three days prior to embarking. This message may have been entered using voice recognition. Please excuse any typos. Link to comment Share on other sites More sharing options...
knittinggirl Posted July 17, 2017 Author #3 Share Posted July 17, 2017 Our Carnival excursions (in the Caribbean) have to be cancelled at least three days prior to embarking. This message may have been entered using voice recognition. Please excuse any typos. Royal Caribbean also has a similar policy before sail date. But I'm talking about the onboard policy. Usually, it's 24 hours (or embarkation day) for cancelling onboard. But w/ Alaska July 2017, they had a 48 hour cancellation policy for onboard. Link to comment Share on other sites More sharing options...
Cruisingthesuitelife Posted July 17, 2017 #4 Share Posted July 17, 2017 The 48hr on board cancellation policy is relatively new and as I understand it, is across the whole RC fleet. Weren't guest services able to help if the shore excursion desk was closed? Link to comment Share on other sites More sharing options...
knittinggirl Posted July 18, 2017 Author #5 Share Posted July 18, 2017 The 48hr on board cancellation policy is relatively new and as I understand it, is across the whole RC fleet. Weren't guest services able to help if the shore excursion desk was closed? They said to go to medical, since it was for medical release. On the other time, shore ex simply got authorization and handled it. I didn't want to spend $150 in Medical. Link to comment Share on other sites More sharing options...
theorbo Posted July 18, 2017 #6 Share Posted July 18, 2017 And just for the sake of others that may be reading this, the cancellation deadline for some excursions is 30 days. The text below is from an RCCL email I received today in reference to AK sailings. TERMS & CONDITIONS*Tours involving flights, trains, special events, overnight stays, hotel stays and Private Journeys must be cancelled 30 days prior to sailing to avoid cancellation penalties. Other restrictions may apply. Link to comment Share on other sites More sharing options...
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