Switching Rooms

[jnicktem]

I have been working with a rep from Carnival to book a room on the Carnival Breeze that leaves next January. This was a part of a group and we booked 4 balcony cabins but I had them switch mine to an interior because I was concerned with the cost. On Friday, my original balcony cabin was showing as available again online and I decided to just go for it. So I called my rep and he said he could get it moved but we would have to wait until today because the people who can do it without losing my OBC promo were not there. 

 

So today I call and now he says that the room is for 4 people (there are 2 of us) so we cannot have the room anymore (even though we originally had it booked). Plus, he cannot move it without losing the OBC promo (even though on Friday he said he could have it done). 

 

I am a bit frustrated now. Does anyone have any advise as to what I could do?