From the Holland American Facebook Page re Refunds

[Petunia1950]

FCC AND REFUND UPDATE: To date, Holland America Line has refunded tens of millions of dollars in cruise fares and is nearly complete with all refunds tied to cruises originally scheduled to depart through June 2020. In the coming weeks, we expect to be complete with remaining refunds for cruises cancelled through the end of summer. We continue to work through all remaining requests, and we ask our guests to please note that bank processing can take from seven to 10 days.

We thank our guests for their patience in these extraordinary circumstances. To facilitate faster refunds, important work recently was completed on our reservation and payment systems, which were not designed to handle the volume of refunds in a short period of time. In addition, we increased the number of team members supporting this enormous effort and have had great success in improving the pace refunds can be processed.

At this time, e-mails also are being sent with Future Cruise Credit (FCC) instructions and confirmation details to those guests who have provided us with an e-mail address tied to their Mariner number. Guests may also log into "My Account" to view Future Cruise Credit details.