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No Response from Excursion Company Regarding Refund?


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I have a booked excursion in Grand Cayman with grandcaymancruiseexcursions.com, and have emailed several times requesting a refund as my cruise ship is not stopping in this port.  I have not heard anything back- has anyone had any luck cancelling with this company?  Given the circumstances, I did not know if they are still operating, but I emailed from a different email address with a question about booking a different excursion with this company and received a response.  Normally I wouldn't worry too much, as this trip has been re-booked several times (original sail date was in 2020!).  However, this booking was for a large group and I'd love at least some of the deposit back...

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